I was playing a game that said that it gave me "free robux" i thought it wasn't a scam...

GetHuman4364725's Hacked Account issue with ROBLOX from February 2020

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Before contacting them, items GetHuman4364725 may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4364725's own words
I was playing a game that said that it gave me "free robux" i thought it wasn't a scam and that it was real because the notifications i was getting in-game said that they were by roblox. So i put in the pass word to my account and the game said that it wasnt my real password and i got a message on the screen saying i was kicked because it "wasnt my real account". So i decided to leave the game. I then started playing a game called " Roblox got Talent." I was about to do something in the game when the screen went black and i got a message on the screen saying that the same account was being launched on another device. I instantly knew my account was being hacked. I left the game and went to my settings to change my password and get the person hacking me off of my account but suddenly the screen went blank white. And a Samsung message appeared on the bottom of my screen saying that i was logged out. I tried to log into my account with my valid username and password, and did the puzzle that tested if i was a human or not, but it said that my password or username was incorrect. And i would love to be able to get my account back soon.*P.S my Roblox username is: iibrxken*aestheticii. If you could help me get my Roblox account back, i would be very grateful.**

GetHuman4364725 did not yet indicate what ROBLOX should do to make this right.

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Hacked Account issue
Reported by GetHuman4364725
Feb 16th, 2020 - 8 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 25638 others
0 customers following this

Timeline

GetHuman4364725 started working on this issue
Feb 16th 12:15am

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