Today morning, I was playing Roblox but it suddenly got logged out. I try to log back i...

GetHuman-irenexue's Hacked Account issue with ROBLOX from December 2019

Help with my ROBLOX issue
Before contacting them, items GetHuman-irenexue may need:
Account holder name, Billing address, and Email address on account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-irenexue's own words
Today morning, I was playing Roblox but it suddenly got logged out. I try to log back in but it didn't work. I tried it a couple of times and also with different emails. I didn't get any notification of the Roblox resting password. Then I look up my username and it showed a boy. my avatar was a girl before so I checked that was my account by looking at my friend list and all of my friend that I added before was all there. they had bought some stuff with my robux and i tried to log in but it doesn't work.

GetHuman-irenexue did not yet indicate what ROBLOX should do to make this right.

How GetHuman-irenexue fixed the problem

We are waiting for GetHuman-irenexue to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Hacked Account issue
Reported by GetHuman-irenexue
Dec 15th, 2019 - 10 months ago
Not resolved
Seen by 17 customers so far
Similar issue to 25704 others
0 customers following this

Timeline

GetHuman-irenexue started working on this issue
Dec 15th, 2019 5:35am
GetHuman-irenexue shared this issue with others over email
Dec 15th, 2019 5:35am
GetHuman-irenexue indicated the issue is not fixed yet.
Dec 22nd, 2019 5:00am