we purchassed an rca RNSMU**** **inch *K UHD smart TV in nov ****. since that time we h...

GetHuman-whonu's customer service issue with RCA / Thomson Electronics from May 2019

Help me with my issue
The issue in GetHuman-whonu's own words
i was trying to rectify the problems we have been experiencing.**GET THE UNIT WE PURCHASED * MTHS AGO WORKING PROPERLY ... we purchassed an rca RNSMU**** **inch *K UHD smart TV in nov ****. since that time we have had issues with the set randomly turning on in the middle of the nite quite regularly. now we recently noticed a green vertical line on the left side of the set. we should not have these issues on a set that is *mths old. we are very disappointed in this set and feel strongly that it is not worth the money we paid for it**it has been now almost * weeks with ZERO from rca. i DEMAND ANSWERS OR WILL SEEK LEGAL ADVICE AS HAS BEEN SUGGESTED BY THE RETAILER. *GENERIC EMAILS DO NOT RECITIFY THE PROBLEM
this is especially frustrating because there is no one who can resolve these warranty qualified issues. we should not have to spend hours upon hours trying to get this resolved**RCA DOES NOT REALIZE GENERIC EMAILS DO NOT FIX PROBLEMS
with the frustrations we have experienced we strongly feel a full refund is warranted. we are very disappointed in this product and the customer service we have revieved.**FULL REFUND!!!!!!
this is the *st rca purchase we have made and quite frankly our last. a tv that is * mths old should NEVER have any issues let alone the ones we are experiencing
we have tried ALL hdmi inputs and also tried a brand new hdmi cable with no success
How GetHuman-whonu fixed the problem

We are waiting for GetHuman-whonu to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get RCA / Thomson Electronics's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

RCA / Thomson Electronics

rca rnsmu**** ** inch *k uhd smart tv
Customer service issue
Reported by GetHuman-whonu
May 18th, 2019 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 1571 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman-whonu started working on this issue
May 18th, 2019 6:05pm
GetHuman-whonu indicated the issue is not fixed yet.
May 22nd, 2019 11:09pm
GetHuman-whonu indicated the issue is not fixed yet.
May 22nd, 2019 11:10pm
GetHuman-whonu indicated the issue is not fixed yet.
May 22nd, 2019 11:10pm
GetHuman-whonu indicated the issue is not fixed yet.
May 22nd, 2019 11:10pm
GetHuman-whonu indicated the issue is not fixed yet.
May 22nd, 2019 11:11pm
GetHuman-whonu indicated the issue is not fixed yet.
May 22nd, 2019 11:11pm
GetHuman-whonu indicated the issue is not fixed yet.
May 22nd, 2019 11:11pm
GetHuman-whonu indicated the issue is not fixed yet.
May 23rd, 2019 7:48pm
GetHuman-whonu shared this issue with friends on Facebook
May 23rd, 2019 7:49pm
GetHuman-whonu indicated the issue is not fixed yet.
May 23rd, 2019 7:49pm
GetHuman-whonu indicated the issue is not fixed yet.
May 23rd, 2019 8:32pm
GetHuman-whonu indicated the issue is not fixed yet.
May 23rd, 2019 8:32pm
GetHuman-whonu shared this issue with others over email
May 23rd, 2019 8:33pm
GetHuman-whonu indicated the issue is not fixed yet.
May 23rd, 2019 8:34pm
GetHuman-whonu indicated the issue is not fixed yet.
May 23rd, 2019 8:34pm
GetHuman-whonu shared this issue with friends on Facebook
May 23rd, 2019 8:35pm
GetHuman-whonu shared this issue with others over email
May 23rd, 2019 8:35pm
GetHuman-whonu indicated the issue is not fixed yet.
May 23rd, 2019 8:35pm
GetHuman-whonu indicated the issue is not fixed yet.
May 23rd, 2019 8:36pm
GetHuman-whonu indicated the issue is not fixed yet.
May 23rd, 2019 8:43pm
GetHuman-whonu indicated the issue is not fixed yet.
May 23rd, 2019 8:44pm
GetHuman-whonu indicated the issue is not fixed yet.
May 24th, 2019 12:02am

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies