Qatar Airways Customer FAQ

Qatar Airways operates from the South Terminal at Gatwick Airport. It's advisable to check for any last-minute changes with the airline directly before you travel.

The baggage allowance can vary depending on many factors such as the type of ticket, the route, and any special conditions. If your ticket shows a baggage allowance of 40kg, this quantity has been specifically allocated for your journey, taking into account those factors. Therefore, you should follow the baggage allowance stated on your ticket, which in this case is 40kg. The 25kg shown on the Qatar Airways site is likely the standard allowance but specific bookings may come with different allowances.

Yes, you can upgrade your ticket to Business Class. However, this is subject to availability and additional fees. The price will differ depending on your original ticket type, destination, and the difference between the economy and business class fare at the time of your upgrade. You can request this upgrade while booking your ticket online, or later through "Manage Booking" section on the Qatar Airways website, or by contacting Qatar Airways directly. Please note, the upgrade is not guaranteed and depends on the availability of seats in Business Class on your chosen flights.

Dear Michaela, we're truly sorry to hear about your luggage. Qatar Airways has a procedure for damaged luggage inquiries. If your luggage got damaged during the flight, it's essential to report this to the Qatar Airways staff at the arrival airport. If you notice the damage after leaving the airport, you must report it through the Qatar Airways website within seven days of receiving your luggage. You'll need to provide relevant details about your luggage and damage alongside your flight details. Please remember to keep all original tags and packing material until the claim process is completed.