Q Link Wireless Customer Service Issues

Archive 13

The following are issues that customers reported to GetHuman about Q Link Wireless customer service, archive #13. It includes a selection of 20 issue(s) reported December 23, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I bought a new phone on November 12, [redacted]. Unfortunately, the phone stopped working. Q-Link Wireless provided me with a customer service number for the manufacturer, but I have been unable to reach anyone there. My phone remains stuck on "emergency calls only" despite my attempts to fix it by turning it off and on and performing a hard reset. The device is still not functional, and I am feeling exhausted and annoyed by the lack of assistance from Q-Link.
Reported by GetHuman4143821 on Monday, December 23, 2019 8:07 PM
Hello, my name is LaVerne S. My phone was stolen from my mailbox. I have been searching for my phone for over a month. I contacted [redacted], and a lady answered. Please track the phone and turn it off immediately. Kindly delete my account. If another phone is being sent to me, require a signature for delivery. My email is [redacted] Please keep me updated on this situation. You can reach me at [redacted] if necessary. I set a code on the phone today by calling your number. Thank you for your assistance.
Reported by GetHuman4079924 on Wednesday, December 25, 2019 7:05 PM
I am struggling to connect with anyone through phone or chat due to issues on the website. My phone is slow and has poor battery life because it fell out of the box when I first opened it. As a disabled individual, my phone is crucial to me as a lifeline, and I need a reliable device with a visible screen that doesn't take 10 minutes to boot up after a drop. I cannot afford an upgrade since I rely on this free service. Asking for money is not an option for me. I would appreciate any assistance with getting a better phone that meets my needs.
Reported by GetHuman-rdodger on Monday, December 30, 2019 1:29 PM
I have been experiencing issues with my current phone service provider. Despite having purchased five phones that the website says are compatible, when I try to call for support, the automated response states I need to use a different device due to compatibility problems with my Q Link phone. Every time I speak with a representative, they contradict what is listed online by stating the phones are not compatible. They seem unable to assist me and often end the call without resolving anything. My SIM card is labeled for Sprint, but a Sprint phone indicates it needs carrier unlocking. It feels like they are trying to force me to buy a new phone from them rather than acknowledging other compatible options. I am frustrated with their lack of help and the contradictory information provided by their customer service. I wish they would make resolving this issue a priority as I have already invested in phones that should work with their service.
Reported by GetHuman4160082 on Tuesday, December 31, 2019 4:24 AM
I am encountering difficulty transferring my phone number from Q-Link Wireless to SafeLink Wireless. I am attempting to obtain my previous account number and PIN from Q-Link Wireless. Despite my numerous attempts to contact Customer Service, I have been unsuccessful in reaching a representative. I am eager to speak with a live agent in order to start using my new phone with SafeLink Wireless, a step I cannot take until I communicate with a Q-Link Wireless Customer Service Representative. Additionally, I would like to address an error in the posted Hours of Operation for Q-Link Wireless Customer Service. The correct Hours of Operation are from 8am to 12am, Monday through Friday, and from 9am to 6pm on Saturday and Sunday.
Reported by GetHuman4217909 on Tuesday, January 7, 2020 10:24 PM
I have been trying to reach a customer service representative at Q Link Wireless without success. I have been attempting to transfer my benefits to Safe Link Wireless but am unable to port my phone number due to not having my account number and needing confirmation of my PIN. Does anyone have an alternative contact number for Q Link Wireless customer service aside from the one listed on their website? The current number only leads to an automated system, and I have not been able to navigate to a representative despite trying various methods like pressing 0. Any assistance in connecting with a live customer service agent to provide the necessary information would be greatly appreciated.
Reported by GetHuman4222872 on Wednesday, January 8, 2020 8:45 PM
I am extremely frustrated with the service I have received regarding my phone order. I placed an order for a phone and accessories at the beginning of last month, and despite paying for it, I have not received my items yet. Every time I contact the company, I am given the runaround, and I am tired of the delays and excuses. I would like to know the status of my order and when I can expect to receive my purchased items. This situation has been incredibly frustrating, and I expect better customer service in the future.
Reported by GetHuman4107255 on Thursday, January 9, 2020 5:20 PM
Yesterday, I tried to activate my chip in a compatible phone from Q Link, but I didn't receive any responses via email, phone, or text. I provided the IMEI number through the automated line, which confirmed compatibility but mentioned a 24-hour review period. Despite resetting the Android phone and contacting customer support, I encountered issues where my sim card got locked. I tried manual resets, updates, and network configurations, but it kept redirecting me to customer support with no resolution. I need my phone to work smoothly and without these complications. Can someone please assist me with this matter? Thank you.
Reported by GetHuman-jgailw on Monday, January 13, 2020 12:42 AM
I am an employee at a rehabilitation facility, and our clients require cell phones at no cost. They reside together but manage their expenses separately. How can we successfully submit individual applications for each client? I am currently assisting a client who has applied and provided various documents to meet the requirements. However, she legally changed her name following a divorce, and I am worried that the name difference on her identification may have caused her application to be rejected. We possess her divorce decree confirming the name change, can we submit this document to rectify the issue?
Reported by GetHuman4227350 on Tuesday, February 4, 2020 5:38 PM
My name is Albert T. Duane, and the last four digits of my SSN are [redacted]. My date of birth is 08/17/[redacted]. My counselor at Northwest Integrated Health, Mr. Cameron Rowe, applied for a Q-Link phone on my behalf almost a month ago. He used his email address and NWIH's address at [redacted] S. Tacoma Way, Lakewood, WA [redacted] on the application. Mr. Rowe received a tracking number via email from Q-Link. However, upon checking with the post office, we were informed the phone had been delivered, which it has not. I am uncertain about the phone's whereabouts, and I'm reaching out for assistance. Currently homeless and recently finished in-patient treatment for drug addiction, having a phone is crucial for my job search and securing a place to live. I am eager to become a productive member of society again. Your help in resolving this issue, either by locating the missing phone or providing a replacement, would be greatly appreciated. Thank you for contributing to getting my life back on track. My email address is [redacted].
Reported by GetHuman-atduane on Wednesday, February 5, 2020 11:49 PM
Phone number: [redacted]. I was waiting for a message from you to verify my eligibility. I didn't realize it is now done by Lifeline. I just received a cancellation form letter dated 1/31 with no postmark. I talked to them, reapplied, uploaded the necessary documents, and they said it should be resolved in 1-3 business days, possibly sooner. I can still receive calls on my number, but I can't make outgoing calls or even reach [redacted]. Can I purchase extra minutes and transfer them to a paid account so you can transfer them back once the paperwork is sorted out? If I can keep my number, I will be happy to stay with your service. If not, I may have to find another company with better technical support.
Reported by GetHuman4357807 on Thursday, February 13, 2020 7:53 PM
I had phone service with QLink around January 13th. I noticed my phone was missing and needed to replace it. After ordering a new phone, I was instructed to update everything, which I did. Following that, I was told to cancel the order and start a new service, so I complied. I have completed all the paperwork, paid for the phone, and followed all instructions, but to this day, February 23rd, I still have not received the phone. Despite multiple attempts via calls and emails, I have not received any assistance or resolution. I am reaching out once again for help, as I was also promised a refund for not needing to order a new phone, which I have yet to receive. Thank you for any assistance you can provide.
Reported by GetHuman4358839 on Friday, February 14, 2020 2:00 AM
I took a photo of my benefit amount. Even though previous representative confirmed everything was fine, the system is still asking for documents repeatedly. Unfortunately, my phone was stolen and later returned damaged. Amazon provided a replacement phone, but now I'm being told it's not compatible. Qlink advised me to purchase this phone originally. As a result, I've now placed an order for a new phone. The situation is quite frustrating. Please inform me once you have received the required documents. Also, I kindly request a valid contact number for speaking with a live customer service representative. Thank you, E. W.
Reported by GetHuman-wishes on Saturday, February 15, 2020 6:07 AM
I would appreciate a phone call instead of using this chat service. My experience so far has been frustrating with short and unhelpful responses. I have not received a single call or message in three days, and I'm feeling angry and disappointed. If this is the standard of service, I would rather return the phone myself. It's been a hassle trying to port over my number, and I feel let down by the lack of assistance. I am disappointed with the service even before fully using it. I am 64 years old and it's a shame to go through this. I am using my daughter's iPad as I don't have my own computer.
Reported by GetHuman4384215 on Friday, February 21, 2020 8:21 PM
Q Link Wireless provides subpar customer service, especially for Lifeline users who are often low-income, including elderly individuals without internet access. The phone system can be frustrating, leading customers in circles with only recorded options. It's unrealistic to suggest going online when many rely on Lifeline due to financial constraints. Waiting on hold for an hour without reaching a live person is disappointing. The lack of callbacks and transparency adds to the frustration, making customers feel undervalued. Q Link Wireless should improve their service to respect the time and needs of their customers, especially those with limited resources.
Reported by GetHuman4384215 on Friday, February 21, 2020 8:28 PM
My Qlink phone has been hacked by individuals in Russia and Mexico. They have taken control of my phone but I can still access Facebook, Messenger, and email. I purchased Norton lifeline and [redacted] for $21.44 online for security. However, I am unable to download it as the hackers won't allow me to update my browser. I tried using Firefox, but it's not working. Whenever I log in, I receive notifications from Facebook about logins from different browsers. Norton couldn't assist me and suggested I free up space on my phone. I've deleted everything except Facebook and Messenger. About 2 years ago, I called to transfer my account to another phone but faced difficulties due to needing my mother's birthday. I want my name back on the phone and help transferring data. My mother's phone number is [redacted] and mine is [redacted]. Please assist and provide guidance on downloading Norton or processing a refund. I appreciate any help with this issue. Thank you.
Reported by GetHuman-dovenbag on Thursday, March 12, 2020 10:56 AM
Good morning, I'm Myra D. I've unfortunately been hacked, and someone has complete control over my phone. I purchased Android security for $21.44 and was instructed to download Norton Security via email. However, I've cleared space by deleting apps, data, videos, and more, but each time I attempt to download Norton, it prompts me to free up space again. I've followed instructions to update my browser to Firefox, but the issue persists. This is not my first hacking incident, but it's the most frustrating as I still cannot download Norton despite doing everything suggested. Assistance would be greatly appreciated.
Reported by GetHuman-dovenbag on Thursday, March 12, 2020 11:13 AM
Hello, I need assistance with unlocking my LG phone, model LG-LS777, as I have moved to an area without Sprint service and need to switch to Verizon. I've confirmed that a Sprint tower will not be available and need to use a different carrier. I've tried accessing my account but keep encountering a renewal screen. Can we please proceed with unlocking my phone smoothly? I've already transferred my phone number to Verizon. Any prompt response would be greatly appreciated. Thank you. Contact email: [redacted]
Reported by GetHuman-bjsetfor on Saturday, March 21, 2020 7:28 AM
I have been extremely unwell and isolated, relying on my QLINK phone during my hospital stay this past month. Despite this, my phone is showing that all my minutes for this month have been used up, which doesn't make sense as I haven't made any calls at all. Last month, I only made a few calls as well. I have never run out of minutes before. I would appreciate your assistance in resolving this issue with my phone minutes. Thank you for your help. -Sincerely, T. Carnahan
Reported by GetHuman4505547 on Sunday, March 22, 2020 12:48 AM
I have a phone with just 8GB of storage, and despite deleting unused items, I can't update the OS or receive other needed files. I lack internet, TV, and additional phones to stay informed, making me feel anxious and uninformed about the virus. My phone mainly allows calls, but even incoming calls are unreliable. To access the internet, I drive to hotspots, like where I am now, due to my compromised health and need for communication. If faced with a stay-at-home order, I won't have this option. This limited phone functionality is currently causing me distress.
Reported by GetHuman4532126 on Thursday, March 26, 2020 6:33 PM

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