enrollment ID **********I'm trying to get this completed ASAP, as my annual certificati...
GetHuman-nrummel's customer service issue with Q Link Wireless from October 2018
Help with my Q Link Wireless issue
First: share to improve GetHuman-nrummel's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-nrummel's next move: talk to Q Link Wireless when they open.
Q Link Wireless's call center is closed now. We will send GetHuman-nrummel a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-nrummel may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman-nrummel's own words
enrollment ID **********I'm trying to get this completed ASAP, as my annual certification with Assurance Wireless expires tomorrow and they will suspend my service.***st, I submitted a copy of my SNAP card and it was approved.***nd, not on the website when I log in, but on the phone when they lookup my application, it states that now I must submit proof of ID, yet when I log onto QLink and hit "send proof" it does not take me to the page that allows me to choose which method, rather it takes me to the page that shows that my prior proof of gov. benefits has been received and approved. ***rd, but MOST IMPORTANT, I need to be able to keep my existing phone * of ***-***-****.***th, is there any way at all to actually speak to a "live person" at QLink?***th, at what point do I cancel my service with Assurance?***th, should I complete my annual certification now with Assurance* or does my application with QLink supercede this requirement, as I have given all of the same information to Qlink during the application process?**Time is of essence, as I do NOT have a functional phone...or a reliable provider.
GetHuman-nrummel did not yet indicate what Q Link Wireless should do to make this right.
I have an issue with Q Link Wireless too
How GetHuman-nrummel fixed the problem
We are waiting for GetHuman-nrummel to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.