Was not allowed access to my unit after entering property at *:**pm manager would not a...

GetHuman3322866's customer service issue with Public Storage from July 2019

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The issue in GetHuman3322866's own words
Was not allowed access to my unit after entering property at *:**pm manager would not allow me to go to my unit tried to walk away from me after intold her I was unable to get to my car now because she locked the door and the yard gate locked behind me when I had to go to the office to ask why she was not letting me in and my car was locked inside. I had to raise my voice because she just said we are closed and walked away. I explained to her that my car was inside the gate and I was here on time and I just needed to grab one thing and she said that I was not telling the truth and that when she was at the gate locking it at *:** that I was not there and I told her my car did not magically float over the gate and into the yard and regardless of what she thinks I still need to get my vehicle to leave she argued with me for a few more minutes before finally letting me get to my own car. I explained to her that I'm going to complain because I was here on time regardless of what she says or thinks I would not have been able to get in through the gate if I was here late and re-affirmed that I only needed to get a quick item. I do this all the time and am never here past * or *:** depending on closing time. Jasen Walsh. Long standing CD customer. Walsh Plumbing & Heating Salem Ma store unit *** my number ********** my email *****@***.com

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Public Storage

Customer service issue
Reported by GetHuman3322866
Jul 27th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 227 others
0 customers following this

Timeline

GetHuman3322866 started working on this issue
Jul 27th, 2019 9:20pm

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