I moved out of Public Storage, )Mastin street, Overland Park, KS ) July **, cleaned un...

GetHuman3353335's customer service issue with Public Storage from August 2019

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The issue in GetHuman3353335's own words
I moved out of Public Storage, )Mastin street, Overland Park, KS ) July **, cleaned unit & removed lock. Office is supposed to be open until * pm. I got to office at *:** to have them check my unit. They had a sign “out until *:**” so I left a vm. I called again at *:**, again reached vm. Left message that I needed my unit checked so I wouldn’t be billed for August. Today, Aug. *, I receive email stating I have a past due bill for August. So obviously the unit was not checked. There is no way to reach the store by phone, because it gives the options of *. Reservations- call center or *. Enter account number or phone, neither are recognized as a valid account. It then hangs up if an option isn’t chosen. *I would like this bill to be removed because I don’t owe it.*Thanks!*Gina Hoffman

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Public Storage

Customer service issue
Reported by GetHuman3353335
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 233 others
0 customers following this

Timeline

GetHuman3353335 started working on this issue
Aug 2nd, 2019 12:55am

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