the latch on my unit was damaged and broken and would NOT allow me to access the unit...

GetHuman-partyper's customer service issue with Public Storage from April 2018

10 views
 | 
250 similar
 | 
0 following
Help with my Public Storage issue
GetHuman-partyper's next move: call Public Storage.
The best way to get your problem resolved is to tap the button below to start calling Public Storage. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-partyper's own words
Access my PAID storage unit C** on November **, **** at **** w Washington blvd, Los Angeles, CA ***** ... the latch on my unit was damaged and broken and would NOT allow me to access the unit, containing a custom built, *' banquet table * $**,*** costume that I needed for an event that night (fundraiser for children with cancer - The Dream Foundation). Here is the feedback from the client: "I think you need to reimburse them the $****. I am so sorry and hate to ask that of you but that table was supposed to sell about $**k worth of items minimum but they were so late and even though they stayed late, by that point **% of the guests were done bidding. The action was from *:**pm to *:**pm. They arrived at the auction at *:**pm. It just wasn’t enough time. I think that the performer was so stressed that she never said a word or interacted at all. She seemed very rattled by the whole experience of being late and scrambling to get done - though always polite and apologetic. It makes me look terrible* I am kind of mortified!!!"
I called, I emailed, I went to the location in person. I have records of over ** VISITS. Numerous phone calls, voice messages, text messages and emails via publicstorage.com. I have noted the names of many of the reps to whom I have spoken. I have records of the emails. I was VERY CLEAR! The door must be fixed immediately! You are holding MY POSSESSIONS HOSTAGE. I will call the police! I spoke to my attorney, Thomas Baxter in LA about the nightmare. These calls and visits have lasted * MONTHS!!!! I paid for Nov and December and January. My wallet was stolen and automatic debit was cancelled. Still, no one would call me back! Numerous employees empathized with me (it's a revolving door of staff at that location), told me they understood entirely, but no action, no process nor procedure was taken. Not until late Jan*eary Feb was I told to sign a "lock-cut" release. I signed it IMMEDIATELY in front of Princess. They lost the document. Weeks later, I spoke to the NEW District Manager, Bill, who asked me to sign it again. I did so. He promised to put a rush order on the repair. He did not repair it. He promised he'd call, he did not. I offered to sign a * year lease with my company WILDCHILD WORLD INC, in exchange for * months credit towards my future bills. They said they'd call me. THEY DID NOT. THIS IS ILLEGAL.
I have lost THOUSANDS AND THOUSANDS of dollars due to this horrible experience. All I am asking is to have * months credit towards my future bills. The auction is TODAY!!!! In a few hours, your organization shall auction a storage unit full of cardboard boxes and a table with a HOLE IN IT. I demand someone call me to settle this account before I expose your illegal behavior to THE COPS * THE LOCAL PRESS! I want to cultivate meaningful relationships with my neighbors across the street. Instead, your backward, thieving ways have ruined my professional life.
I have an issue with Public Storage too
How GetHuman-partyper fixed the problem
We are waiting for GetHuman-partyper to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Public Storage's attention and get better help faster. Tap below to get started.
Having Public Storage issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-partyper fixes it.
This email address isn't valid

Public Storage

UNIT C** ** ** HR ACCESS
Customer service issue
Reported by GetHuman-partyper
Apr 24th, 2018 - a yr ago
I have an issue with Public Storage too
Not resolved
Seen by 10 customers so far
Similar issue to 250 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman-partyper started working on this issue
Apr 24th, 2018 3:40pm
GetHuman-partyper shared this issue with your circles on Google+
Apr 24th, 2018 3:41pm
GetHuman-partyper indicated the issue is not fixed yet.
Apr 24th, 2018 4:41pm