Does Public Service Electric & Gas offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 9 minutes.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Public Service Electric & Gas below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Public Service Electric & Gas phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 to "Report a gas leak", then ask for customer service
Below are some clips we've found from Public Service Electric & Gas's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling PSENG New Jersey.
For English, press one.
How can I help you?"
Excerpt from a call with Public Service Electric & Gas
Saturday, February 24, 2024 6:12 PM
What are the hours and when should I call?
Public Service Electric & Gas operates the call center for this 800-436-7734 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Public Service Electric & Gas call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Public Service Electric & Gas phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Public Service Electric & Gas staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Public Service Electric & Gas is Thursday.The most busy day to call is Friday.Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Public Service Electric & Gas
In summation, the best day to call Public Service Electric & Gas is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Public Service Electric & Gas staffs the call center well on Thursday.
Why Customers Call Public Service Electric & Gas
If you have time to do a bit of reading before you call Public Service Electric & Gas, we recommend you read over some of our problem-specific articles.
Public Service Electric & Gas (PSE&G) is a leading utility company serving New Jersey. As the state's largest and oldest provider, PSE&G has been delivering reliable gas and electric services for over a century. PSE&G maintains and operates a vast network of power lines, substations, and natural gas pipelines, ensuring a steady flow of energy to residential, commercial, and industrial customers. Committed to sustainability, they actively invest in clean energy initiatives to reduce their carbon footprint. PSE&G is not only dedicated to providing safe and affordable energy but also places a strong emphasis on customer satisfaction, developing innovative solutions, and supporting communities through various outreach programs. As a trusted utility, PSE&G continues to play a crucial role in powering New Jersey's present and future.
Click the link above to get answers to just about any Public Service Electric & Gas customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Public Service Electric & Gas, and their purpose. Are any of these similar to the reason you are trying to call?
Electricity service disconnection: "My lights are turned off. They turned my electricity off."
- From a call lasting 2m 15s , Apr 18, 2024 12:23 AM
Emergency furnace pilot light: "Emergency. Our pilot light went out on our furnace and we need it relit tonight as we're seniors and unable to do it ourselves."
- From a call lasting 14m 10s , Jan 19, 2024 10:32 PM
Conclusion and closing notes
This is Public Service Electric & Gas's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Public Service Electric & Gas agent. This phone number is Public Service Electric & Gas's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-436-7734 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Public Service Electric & Gas first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Public Service Electric & Gas has 1 phone number. It's not always clear what is the best way to talk to Public Service Electric & Gas representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Public Service Electric & Gas. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Public Service Electric & Gas. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.