Hi,*I have been a Priceline customer for years. I use Priceline a lot. Tonight I booked...

GetHuman5869980's customer service issue with Priceline from March 2021

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The issue in GetHuman5869980's own words
Hi,*I have been a Priceline customer for years. I use Priceline a lot. Tonight I booked a hotel room, Redroof Inn **** Central, in Knixville, TN. I don't know if I have ever been in a worse hotel room. The neighborhood is awful. My husband had concern just pulling into the lot. I had already paid for it- over $**. I didn't want I loose the money. I convinced him to give it a chance. We checked in. The man at the front desk was nice. That is the ONLY thing this hotel has going for it. Ince checked in we made our way to the room. The hallway to the room was dirty and sticky. It had obviously been this way for a while. There were people using drugs publicly. The hotel room smelled horrible with cigarettes and pot. There were burn marks all over the bed spread. The bathroom lighting wires were exposed. I am currently awake due to all the noise outside. Somebody just dropped something loud. We would just leave, but at this point we are afraid to leave until it is light out. I am disappointed Priceline would even let this hotel be listed with them and it wasn't even like it was a good deal. The waste of a night's sleep and our wellbeing isn't worth this. I really feel I deserve a full refund.**Sincerely,*Susan Simmons****-***-**********@***.com

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Priceline

Customer service issue
Reported by GetHuman5869980
Mar 21st, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 6321 others
0 customers following this

Timeline

GetHuman5869980 started working on this issue
Mar 21st 5:25am
GetHuman5869980 indicated the issue is not fixed yet.
Mar 21st 12:42pm
GetHuman5869980 indicated the issue is not fixed yet.
Mar 21st 1:59pm

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