Priceline Customer Service Issues

Archive 42

The following are issues that customers reported to GetHuman about Priceline customer service, archive #42. It includes a selection of 20 issue(s) reported February 27, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I made a booking via Priceline for a room at the Hampton Inn & Suites in Westford-Chelmsford, Massachusetts on February 5, [redacted]. Unfortunately, my wife tested positive for COVID-19 on February 6, [redacted], resulting in the cancellation of her surgery. Following a call to Priceline on February 6, [redacted], I was informed that my reservation would be canceled and a full refund issued. Despite receiving a text confirmation from Priceline, I later discovered on February 26, [redacted], that the refund was not processed. After contacting Priceline, they reached out to Hilton and found out that I was marked as a no-show, leading to the denial of the refund. This situation has been particularly challenging given my wife's health issues, and it is disappointing to encounter such difficulties with Hilton. I am seeking a full refund and compensation in the form of points for the inconvenience caused. Thank you, John Jop.
Reported by GetHuman5790522 on Saturday, February 27, 2021 4:26 PM
Last night, while traveling, I booked a last-minute deal in Strasburg, VA. Upon arriving at 4 o'clock in the morning after driving all night, the lady at the hotel refused to let me rent a room because I booked through Priceline. She mentioned that she could not change it from Saturday to Sunday since it was already past midnight. This has never been an issue with other hotels I've stayed at. I contacted the hotel's corporate office, but they also said any refund or changes needed to be handled through Priceline. I urgently need someone to reach out to me regarding this situation. The money I used for the booking was almost all I had, and I have been sleeping in my vehicle since 4 am in the rain. If possible, please contact me at [redacted].
Reported by GetHuman5792586 on Sunday, February 28, 2021 1:37 PM
I am Konrad K., my email is [redacted] I reserved with Priceline under trip number: [redacted]-[redacted]-[redacted]-45. My experience with the chat room was disappointing. An agent named Rann could not cancel my rent a car, and even though he said he would cancel my hotel, he did not. Frustrated, I called the 1-[redacted] number and the person I spoke with was very helpful and resolved my issues. However, I will avoid using the chat room in the future.
Reported by GetHuman-kkottke on Monday, March 1, 2021 11:12 PM
I have discovered a reservation (R[redacted]1) was made through PriceLine.com via hotelvalues.com, which redirects to getaroom.com when contacted. Despite the accurate details (name, address, email, and credit card), the reservation wasn't made by me. I have contacted Hampton Inn-West in Oxford, MS, to cancel the reservation and reached out to Hilton customer service. They informed me it was a prepaid reservation through PriceLine.com. I am in the process of drafting a complaint to my state Attorney General's office and require all transaction details for this unauthorized booking. Hilton customer service has advised that PriceLine.com is responsible for the refund.
Reported by GetHuman-tshowers on Thursday, March 4, 2021 2:25 AM
Trip #[redacted]-[redacted]-[redacted]-76. Hello, I am reaching out to report an incident with the hotel reservation booked under this trip number. When I called the hotel, I was put on hold without warning and overheard other guests' private conversations due to the phone being mishandled. After waiting for about 8 minutes, I was disconnected while trying to get assistance. When attempting to speak with a manager about the poor service and lack of professionalism, I only got a busy tone. I opted for a blind booking through Priceline and expected better customer service from the selected hotels. I would appreciate being accommodated at one of the other hotel options offered at the same rate. Although this experience has been disappointing, I am hopeful that these issues can be addressed promptly so I can continue to use Priceline for future bookings. I have already reached out to Priceline's customer service line but have not received a follow-up as promised. I kindly ask for your prompt attention to resolve these concerns. Thank you.
Reported by GetHuman5826408 on Wednesday, March 10, 2021 3:49 AM
I need to reschedule my flight due to a family emergency. My sister is in the ICU on full life support with only 48 hours to live. I've been trying to reach out to your customer service by phone but have had no success. Despite receiving a callback, the line got disconnected before I could speak to anyone. This situation has become a nightmare as I can't spend all day waiting for a call back. I've spent hours trying to contact you and reschedule online to no avail. American Airlines redirected me to Priceline after a 2-hour wait on hold. I even bought insurance for this flight anticipating a need for an earlier trip. Please, I urge you to call me back promptly at [redacted]. Thank you. - M. and J. Milligan - Confirmation # [redacted]-[redacted]-[redacted]-79
Reported by GetHuman5828253 on Wednesday, March 10, 2021 5:29 PM
I reserved a room at the Best Western in Bessemer, Alabama on March 1, [redacted]. Upon arrival, I discovered my family was not at that specific hotel. After speaking with the manager, it was agreed that I could cancel the reservation through Priceline due to it being a third-party booking. Priceline advised the refund would take two days to two weeks. After waiting, I contacted both the Bessemer hotel and Priceline again, only to be told conflicting information about the stay. After resolving the issue, it was confirmed that we did not stay at that hotel and booked a different room elsewhere that night. Now, we are waiting for Priceline to confirm this to proceed with the refund of $[redacted]. This has been my first encounter with Priceline, and I have been satisfied until now. Please assist in resolving this matter and returning the money to my account. Thank you for your assistance.
Reported by GetHuman5833357 on Thursday, March 11, 2021 11:39 PM
I am incredibly disappointed with the lack of communication from Priceline. A friend and I booked flights for a trip to Hawaii on January 20th, [redacted], with a departure date of March 21st. The flight got canceled, and neither of us received any notification. We were not given any rebooking options because we booked through a third party. This lack of communication left us no choice but to cancel our tickets, resulting in a financial loss for the accommodations we had already reserved at our destination. The email address provided on our reservation was incorrect for both me and my friend. I only found out about the cancellation when I checked the seating status online on March 9th. With our trip just around the corner on March 21st, we were unable to salvage it in time, leading to more financial losses during our time in Hawaii. This whole situation was handled very unprofessionally.
Reported by GetHuman-small_co on Friday, March 12, 2021 12:46 PM
Our decision to stay here was solely based on the pool being available. Unfortunately, we were met with disappointment due to conflicting information provided by the front desk staff. Despite being informed multiple times that the pool was open, it turned out to be closed upon our arrival. This led to a frustrating situation, especially for my kids who were excited to swim. The front desk employee's unprofessional behavior and lack of clarity added to our dissatisfaction. I have reached out to Priceline for assistance and am awaiting their response. The whole experience has been extremely negative, and I am adamant about not booking through Priceline again. I am requesting a refund for the hotel room as we felt mistreated and misled during our stay.
Reported by GetHuman5840890 on Sunday, March 14, 2021 1:36 AM
I arrived at the hotel around 2:45 PM and everything seemed fine until I found a used drug needle in my bed. There's no one in the lobby, and the after-hours number doesn't work. I tried calling from the room phone, and it just gives a dial tone. Even when I called from my phone, it kept hanging up. I feel my health is at risk, and I'm not sure what to do as the hotel keeps directing me to contact PRICELINE. I can't get help through chat or receive a call back. This happened at 11:17 PM, and now it's 1:30 AM. My scheduled call back time is in 3 hours. I'm really worried, especially since I have a 9-year-old with me in the room. This situation is not acceptable.
Reported by GetHuman-mrsratc on Sunday, March 14, 2021 7:35 AM
I made a reservation with Priceline for the Hawthorn Suites of Troy. Upon arrival, my wife's purse, containing my wallet (with my ID) and my wife's ID, was missing. Despite the hotel having my ID on file from a previous stay and us having photos of our IDs on our phones, we were turned away. It is shocking and unacceptable that a loyal customer would be treated in such a manner. After pre-paying for a room, there should be a policy in place to ensure access, especially when booking through a third party like Priceline. If the hotels Priceline partners with do not prioritize customer service, Priceline should at least advocate for their customers' rights.
Reported by GetHuman5841432 on Sunday, March 14, 2021 7:50 AM
I am frustrated that additional charges were not disclosed to me. I have a fear of flying and it's important for me to sit beside my companion on the plane. I wasn't informed that I would have to pay extra to choose our seats together. The itinerary you provided involves layovers and multiple flights instead of a direct one, causing inconvenience. I wasn't prepared for the unexpected seat fee at check-in. I believe I should be compensated for the extra $[redacted] spent on my previous flight. I request a seat assignment next to my boyfriend as originally planned. I feel let down by the lack of transparency in your service. I expect a refund for the issues I've encountered and want to voice my dissatisfaction. I have decided not to use your services again and will discourage others from doing so as well. I am seeking resolution for the inconveniences faced.
Reported by GetHuman5841458 on Sunday, March 14, 2021 8:15 AM
I booked a trip to Vdara Las Vegas through Priceline last Sunday. Later that day, I found a cheaper rate on Kayak and snaptravel. When I contacted customer service, the representative, who I later asked to speak to a manager, was unhelpful (John). After requesting to escalate the issue, I was told I would receive a call back within 30 minutes to an hour, which has not happened after 24 hours. I called again today to follow up, but they said they couldn't assist me because my trip is more than 3 days away. Due to a winter storm, they claimed they were prioritizing other customers. Even through chat, I couldn't get any resolution. I am extremely disappointed with the lack of customer service. Despite providing evidence of lower rates on two different websites for the same room type, dates, and location, they refuse to honor a price match. It's frustrating that Priceline doesn't seem to stand by their price match guarantee as they could easily verify the rates I found.
Reported by GetHuman5852097 on Tuesday, March 16, 2021 8:36 PM
I booked a hotel through Priceline (Booking ID: [redacted]-[redacted]-[redacted]-38) for the $78 deal. However, after discovering it's Club Quarters Hotel, Wacker at Michigan, which has poor reviews citing cleanliness issues and small rooms, I feel hesitant about staying there, especially for my first post-COVID trip. The options of Radisson Blu Aqua Hotel and River Hotel seem more appealing, with Radisson Hotel being my preference. I acknowledge the booking is nonrefundable, and I understand if changing hotels may be challenging, but I wanted to inquire if there's a possibility to switch to either of the other two hotels. It's my first experience using Priceline, and although it's a great service, I'm unsure about the procedure for changing bookings.
Reported by GetHuman-lydiaabr on Wednesday, March 17, 2021 4:30 PM
Hello, I am sharing my experience as a recent guest at Nautilus by Arlo on South Beach. Despite booking in advance for a much-needed escape with my sister, a Captain in the Army, our stay fell short. The check-in process was delayed due to high guest volume, leading to a noisy room that made resting impossible. After requesting a room change, I was initially brushed off but later assisted by a helpful manager who relocated us away from the noise. However, despite confirming an extension for our room, we were unexpectedly asked to move rooms due to a misunderstanding. This unexpected change resulted in personal items being discarded, causing further disappointment. The overall experience has been disheartening, especially after much anticipation for the trip.
Reported by GetHuman5857237 on Wednesday, March 17, 2021 9:30 PM
On February 28th, [redacted], I made a reservation on your website for the Howard Johnson hotel on 82nd Sandy Boulevard in Portland, Oregon. Unfortunately, I am on their do not rent list due to past issues with the manager. I tried to cancel my reservation before finalizing it, but $[redacted] was still charged to my account. I have contacted both Christel and Priceline about this charge. I have been waiting for a refund since last month and I expect the $[redacted] to be returned to my account immediately without any further delays or investigations.
Reported by GetHuman5858855 on Thursday, March 18, 2021 10:37 AM
Hello, I need assistance with changing a flight due to a problematic layover in Inchon, South Korea. The current layover exceeds the maximum time allowed by the American Embassy, leading to a potential 7-day quarantine. I attempted to cancel this portion of my trip but encountered issues with the system not accepting the assigned trip number. Please address and resolve this matter. The trip number that requires cancellation is [redacted]-[redacted]-[redacted]-79 for Jeju Air flight H4B46. Thank you for your prompt attention to this issue.
Reported by GetHuman5862021 on Thursday, March 18, 2021 10:40 PM
I recently stayed at the Embassy Suites Hotel in downtown Portland from February 26th to the 28th through Priceline. Despite being a frequent guest, my experience this time was extremely disappointing. Initially, I was questioned about my service animal, which is illegal. Then, the hotel attendant negligently let a bathroom door slam on my 5-year-old son, causing him pain and trauma, without even apologizing. The treatment I received throughout my stay was condescending, especially when inquiring about additional charges on my bill. Additionally, basic requests like towels were ignored, and the room seal was broken upon arrival. I am seeking compensation within 30 days, including a free stay in any room, a full refund for all my past stays, and a cash settlement. These actions were not only illegal but also disregarded the laws protecting individuals with disabilities. Despite contacting customer service, I am disappointed with the lack of urgency in addressing these serious issues. Sincerely, Mark G. [redacted]
Reported by GetHuman-treylerp on Friday, March 19, 2021 7:53 PM
I made a reservation through Rentalcar.com and was charged $[redacted].81. When I tried to pick up the vehicle from Thrifty Rental on March 17th, I was denied due to not having a major credit card. Thrifty Rental directed me to contact Priceline for a refund since the booking was made through a third party. Despite numerous attempts, I have been unable to reach a live person to address this issue and get my money back. I am frustrated and require a resolution, as I cannot afford to lose $[redacted].81 for a service I did not receive. It is crucial for me to speak with someone to resolve this matter promptly.
Reported by GetHuman5866244 on Friday, March 19, 2021 10:46 PM
I booked a 7-night stay at a Best Western hotel through Priceline, and nearly $1,[redacted] was charged to my debit card. However, the hotel claims they never received the reservation from Priceline, and as a result, they have no available rooms. I urgently need the refund of the erroneously charged amount returned to my account immediately. Otherwise, I will be stranded without accommodation and unable to afford another hotel. I am demanding swift resolution and either the funds returned instantly or a replacement booking for a 7-night stay at the Residence Inn in Arcadia with 2 beds for 3 adults. The situation needs to be rectified promptly.
Reported by GetHuman5869862 on Sunday, March 21, 2021 3:56 AM

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