I purchased a trip on Sunday to the Vdara Las Vegas on Priceline. I found it later that...

GetHuman5852097's customer service issue with Priceline from March 2021

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Priceline Trip Number, Billing address, Email address, and Phone number
The issue in GetHuman5852097's own words
I purchased a trip on Sunday to the Vdara Las Vegas on Priceline. I found it later that day cheaper on Kayak and snaptravel I called and rep claims she doesn’t see it so I ask for a manager and get a lead rep who also gives me a hard time (John). I ask for his supervisor and he says he will forward my concern and I should get a call back within ** minutes to an hour. It has been ** hours and no call. So I began calling this morning because I still wanted my rate price matched and they tell me I can’t speak to anyone because my trip is longer than * days away and because of a winter storm they are all helping those customers and I should call later. I messaged a rep through chat and again no help. This is the worse customer service I have EVER experienced. I can’t get any help at all. Priceline honestly offers no price match guarantee because if they really wanted to match the rate they would and could. I have * valid websites that are offering same rooms type , dates and location but they claim they don’t see the rate on there end. I offered to email evidence or even the link or even if I purchase it and show them but they said that wouldn’t count. I am thoroughly disappointed by the way this is being handled or not handled at all.

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Priceline

Customer service issue
Reported by GetHuman5852097
Mar 16th, 2021 - 4 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 6150 others
0 customers following this

Timeline

GetHuman5852097 started working on this issue
Mar 16th 8:36pm
GetHuman5852097 indicated the issue is not fixed yet.
Mar 16th 8:37pm
GetHuman5852097 indicated the issue is not fixed yet.
Mar 16th 8:37pm
GetHuman5852097 indicated the issue is not fixed yet.
Mar 16th 8:37pm
GetHuman5852097 indicated the issue is not fixed yet.
Mar 16th 8:37pm
GetHuman5852097 indicated the issue is not fixed yet.
Mar 16th 8:37pm
GetHuman5852097 indicated the issue is not fixed yet.
Mar 16th 8:37pm
GetHuman5852097 indicated the issue is not fixed yet.
Mar 16th 8:37pm

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