I booked a car on Priceline’s website to travel in Las Vegas from ******** to...

GetHuman5306295's Dispute a Charge issue with Priceline from September 2020

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5306295's own words
I booked a car on Priceline’s website to travel in Las Vegas from ******** to ********. The rental location is ACE, McCarran Intl Airport (LAS) and I choose not to have a Loss Damage Waiver (LDW) to protect any damage because I have already had this kind of benefit while using my credit card. So I don’t need to purchase it again on the website. *My confirmation code is POV********. The Priceline Trip Number is ***-***-***-**.**At that moment, the statement of the purchase accepted it, and the price is $***.**. However, when we arrived at the ACE office, the officer said that the Loss Damage Waiver with $**.** per day is required, and the total amount is $***.*. And he said that it is an essential part to add in our purchase. It is ridiculous!!! If it is necessary then it should be listed on the website while we are making the choice to choose which company we are going to cooperate with. As all we known, for all of the rental companies, Loss Damage Waiver (LDW) is not insurance. The purchase of LDW is optional and not required!!!!**The trip is awesome. But the unclear statement of it is totally bad. We have no choice at that moment when we already arrived at the ACE office. We need to pay more to rent a car with an additional warrant that we already obtain from our credit card!!!!!! It doesn’t make any sense!!!!

GetHuman5306295 did not yet indicate what Priceline should do to make this right.

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Priceline

Dispute a Charge issue
Reported by GetHuman5306295
Sep 27th, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 4929 others
0 customers following this
Items needed
Priceline Trip Number
Billing address
Email address
Phone number

Timeline

GetHuman5306295 started working on this issue
Sep 27th, 2020 8:49pm

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