Travel restrictions as a result of the COVID-** pandemic have forced me to cancel my fl...

GetHuman4496198's Cancel or Change Booking issue with Priceline from March 2020

Help with my Priceline issue
The issue in GetHuman4496198's own words
Travel restrictions as a result of the COVID-** pandemic have forced me to cancel my flight from Baltimore Washington International Airport to Southwest Florida International Airport on *******. On ****** I reserved a rental at the Naples airport through Priceline.com but now wish to cancel the reservation.*Here is the pertinent information:*Priceline Trip * ***-***-***-**Mid-size car from Dollar Car Rental Dollar Car Rental Confirmation * J********E* *Driver Sandra Roberts Pick-up on ******* Return on ******* Total charged to my credit card $***.***I tried using the online chat feature at priceline.com but got a message that I cannot cancel my reservation until * days before my scheduled trip. I also tried calling Priceline and got the same recorded message. Since I no longer have a scheduled trip - I canceled my flight this morning - I see no reason why I should have to wait until ****** to cancel my vehicle, especially since canceling now would make the vehicle available for someone else who may need it.*Please cancel my rental car, refund the $***.** to my credit card and email me a confirmation*of the credit. Even if you normally have a no refund policy, the fact that there is a country-wide pandemic is indicative of the fact that there is nothing normal about the current situation.

GetHuman4496198 did not yet indicate what Priceline should do to make this right.

How GetHuman4496198 fixed the problem
I used the online chat. But when I was asked if my travel was within ** hours, I said yes even though my trip wasn't til ****. I was connected with an online agent who canceled my vehicle & refunded the full amount I had paid.
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Priceline

Cancel or Change Booking issue
Reported by GetHuman4496198
Mar 20th, 2020 - 7 months ago
Fixed
GetHuman4496198 shared how to fix
Seen by 7 customers so far
Similar issue to 4168 others
0 customers following this
Items needed
Priceline Trip Number
Billing address
Email address
Phone number

Timeline

GetHuman4496198 started working on this issue
Mar 20th 2:28am
GetHuman4496198 indicated the issue is not fixed yet.
Mar 20th 2:29am
GetHuman4496198 indicated the issue is not fixed yet.
Mar 20th 2:30am
GetHuman4496198 indicated the issue is not fixed yet.
Mar 20th 2:32am
GetHuman4496198 indicated the issue is not fixed yet.
Mar 20th 11:34am
GetHuman4496198 indicated the issue is not fixed yet.
Mar 20th 11:34am
GetHuman4496198 indicated the issue is not fixed yet.
Mar 21st 12:09pm
GetHuman4496198 confirmed the issue is fixed. Hooray!
Mar 23rd 2:52am