I attempted to book an express deal hotel at the Wyndham in Irvine,CA and right when I...

GetHuman-ashlieze's customer service issue with Priceline from December 2018

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The issue in GetHuman-ashlieze's own words
I attempted to book an express deal hotel at the Wyndham in Irvine,CA and right when I selected to buy, it said the deal had sold out and my card wouldn’t be charged. However it was charged! And I tried to call Priceline customer service and was left on hold for over an hour each time, three hours total!! I also attempted the chat boxes and could not reach an agent. I ended up having to sleep in my car last night because the charge was not reversed to allow me to make a new booking. I am so furious, I want my money back and my coupon back and want to be compensated or given a complimentary stay for this huge inconvenience. I have been booking with Priceline only for years and this is ridiculous treatment. Cannot believe the terrible customer service I received and having to sleep in the cold car last night. Please contact me.

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Priceline

Customer service issue
Reported by GetHuman-ashlieze
Dec 30th, 2018 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 5987 others
0 customers following this
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Timeline

GetHuman-ashlieze started working on this issue
Dec 30th, 2018 3:54am
GetHuman-ashlieze indicated the issue is not fixed yet.
Dec 30th, 2018 3:55am