Remedy by Priceline to their mistake caused me worse problems, risking deportation. Issue is not fixed.
GetHuman1702223's customer service issue with Priceline from December 2018
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The issue in GetHuman1702223's own words
Re-book flight with Priceline after they made mistake* I accepted an offer that puts me at risk of deportation. Not warned of this very real danger. Note also that my final destination is listed as Kunming, China, not Laos. Laos, where I am visiting my son at the American Embassy, is only listed as a layover. ... Priceline tried to remedy a mistake they made by offering me a replacement ticket, which I accepted verbally. Only when I showed up for their new flight was I informed that the ticket leaves me in China with so long a layover that I would need a Chinese Visa. This is not something I could understand or be responsible for over the phone after struggling with the original problem that caused me to miss my original flight.**Not warned of this very real danger. Note also that my final destination is listed as Kunming, China, not Laos, where I am visiting my son at the American Embassy. It looks on paper as if China is my destination, but this is not the ticket I bought originally: I only wanted a round-trip ticket to Laos.**Please note trip number: ***-***-***-***Confirmation number: Airline Confirmation Number:*China Southern Airlines: MYCJ*Y,*Sichuan Airlines: Pending*** Please note the second leg of my flight is not yet confirmed. ** **Thu Dec * New York City * Kunming, China*JFK * CAN **:** AM Thu, Dec * – *:** PM Fri, Dec **China Southern Airlines Flight *** Overnight Flight**Depart: John F Kennedy Intl Airport (JFK), New York City, NY*Arrive: Guangzhou Baiyun Intl Airport (CAN), Guangzhou, China*Economy Class - Boeing ***-***ER**h *m layover in Guangzhou **CAN * KMG**:** PM – *:** PM*China Southern Airlines Flight **** **Depart: Guangzhou Baiyun Intl Airport (CAN), Guangzhou, China*Arrive: Kunming Changshui International Airport (KMG), Kunming, China*Economy Class - Airbus A****Sat Dec * Kunming, China*** *:** AM – *:** AM *Sichuan Airlines Flight **** **h **m, *** miles*Depart: Kunming Changshui International Airport (KMG), Kunming, China
The fix by Priceline made the problem worse.
Rescheduling my flight from my first landing point in China, putting me in Laos directly and quickly so I don't risk deportation.
Calling the very nice customer representative.
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