Priceline Customer Service Issues

Archive 7

The following are issues that customers reported to GetHuman about Priceline customer service, archive #7. It includes a selection of 20 issue(s) reported October 7, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I would like to inquire about your trip insurance policy. I booked a flight on Just Fly's website along with trip insurance for a family event in Boston, Massachusetts, which unfortunately had to be canceled due to unexpected circumstances. The event was rescheduled for a date I couldn't attend because my aunt's youngest daughter, who lives in Alaska, suffered an injury. Despite this, Justfly and their insurance provider have not refunded my airfare. Their lack of communication and failure to acknowledge the situation is frustrating. Is this how your trip insurance company typically handles cases like mine? Unfortunately, I will no longer be using Justfly for my travel needs. Thank you for your attention to this matter.
Reported by GetHuman-brazills on Sonntag, 7. Oktober 2018 00:59
I made a hotel reservation in Orlando, Florida for December 18th to January 4th, [redacted], which I had to cancel due to medical reasons. The refund process has been ongoing since August, but despite contacting Priceline and my bank, I have not received the reimbursement of $1,[redacted].99. Both parties claim the other is responsible, and I have yet to speak with a manager for clarification. I am seeking assistance on when I can expect to receive the full refund.
Reported by GetHuman1277784 on Sonntag, 7. Oktober 2018 06:04
I recently made a reservation through a website that seemed to be affiliated with Omni, but later realized it was misrepresented as RESORTS.com. We tried to cancel the booking due to unforeseen circumstances, but were still charged the full amount by Reservations.com. After researching their reputation online, it appears they have a poor rating with the Better Business Bureau, confirming our suspicions about their dishonesty. We have disputed the charge with our credit card company and hope for a resolution. The automated cancellation process hinted at something fishy when mentioning a credit to a MasterCard, which we did not use. A misleading voicemail claiming to be from Omni further raised red flags. I believe reporting this incident as cyber fraud to the Department of Justice is necessary to prevent others from falling victim. Thank you. - S.R.
Reported by GetHuman-chookie on Sonntag, 7. Oktober 2018 14:17
I booked a room at the Hampton Inn located at [redacted] Millicent Way, Shreveport, LA [redacted] through a third party. I initially tried to reserve a room at the Wyndham Garden Hotel, but they were fully booked. The representative then arranged the reservation at the Hampton Inn and provided me with the confirmation number R[redacted]. I have been trying to cancel the reservation by calling the numbers provided ([redacted], [redacted], [redacted]) but have not been able to reach a live person. Both Hampton Inn and the third-party booking site instructed me to cancel through them. I am facing difficulty canceling as the automated system is not recognizing my phone numbers or the provided confirmation number. If this issue is not resolved promptly, I may need to involve legal action. I have not received a confirmation email, and you can reach me at [redacted] or [redacted] Your prompt attention to this matter is appreciated.
Reported by GetHuman-efrichar on Montag, 8. Oktober 2018 16:10
On May 15, [redacted], I booked an SUV rental through Priceline with National Car Rental in Rapid City, South Dakota and purchased car insurance, totaling $[redacted].40 on my Discover card. Upon arrival, the rental clerk informed me they couldn't honor the Priceline booking or insurance, leaving me to pay $[redacted].82 for the car rental and insurance. I also paid for extra drivers separately. I have receipts for both transactions and seek a refund of $[redacted].40 due to the situation. Traveling frequently, I've never encountered this issue before. My trip dates were Sept. 22-29, [redacted], and the trip number is [redacted]-[redacted]-[redacted]-40. I appreciate any assistance. Thank you. Regards, June S.
Reported by GetHuman-junebigp on Montag, 8. Oktober 2018 16:14
I had made reservations for Comfort Inn in Bristol, VA, with the intention of checking in on Saturday, October 6, and checking out on Sunday, October 7. However, upon arrival, we were informed that we were considered no-shows for the previous night. Our confirmation number is [redacted]10. Due to this misunderstanding, we had to pay a higher rate for a room for the night of October 6. Given that this error was clear, we kindly request a credit for the amount we were charged incorrectly. Our trip was due to a family medical emergency, resulting in unexpected expenses. Therefore, we would appreciate the reimbursement to alleviate the financial strain. Please credit our Visa Account accordingly. Thank you. - Joyce Thacker (Reservation under Jim A. Thacker)
Reported by GetHuman1303469 on Dienstag, 9. Oktober 2018 17:04
I made a reservation through Priceline for a stay at Comfort Inn in Bristol, VA. However, upon arrival on Sat., Oct 6, the clerk couldn't locate our reservation. Eventually, she found it, but it was mistakenly made for the previous day, resulting in us being charged as no-shows. We managed to get one of the last available rooms but had to pay an extra $40. We have always had good experiences with your service, so we kindly request a credit to our Visa account for the incorrect charge. Our confirmation number was [redacted]10 under the name Jim A. Thacker. This mix-up occurred during a family medical emergency, and we are unable to afford this additional charge. Thank you for your swift attention to this issue. Jim A. Thacker
Reported by GetHuman1303469 on Dienstag, 9. Oktober 2018 18:21
I mistakenly made a hotel reservation in DC for the wrong dates. Priceline initially agreed to refund three nights but keep one night's fee as a penalty. After pleading my case due to financial constraints, Mary, the agent, said they would give a full refund. However, after not receiving an email confirmation, a follow-up call with Lynn revealed no record of the agreement. I escalated the issue to Gee, who promised a response within two working days. I am anxious as I booked another trip assuming the refund was processed. My name is Nan, and my case ID is [redacted]7. I have been a loyal customer of Priceline and require the refund urgently. It is disappointing that the company seemingly backtracked on their promise.
Reported by GetHuman1321945 on Donnerstag, 11. Oktober 2018 21:41
I experienced a delay in my trip due to weather and rescheduling, so I contacted your help center for assistance. Unfortunately, I encountered a very poor level of service. A staff member named Cindy, with employee ID [redacted], refused to provide me with any contact information for your company and seemed unwilling to help me connect with anyone outside her office. After being on the phone for over half an hour, we were left without any assistance or resolution. This level of customer service was extremely disappointing, and being abruptly hung up on was unacceptable. If this issue is not resolved promptly, I will have to cancel all my reservations with Priceline and avoid using your service in the future. Please let me know how you intend to address this matter.
Reported by GetHuman1333925 on Freitag, 12. Oktober 2018 18:29
Upon arriving at the Best Western in Massapequa, New York after midnight, I was dismayed to find damp and dirty carpets, hair in the bathroom and near the air/heater, and a moldy smell in the room causing me to cough all night. When I approached the front desk about these issues, they initially insisted we pay extra for a suite as they had no other available rooms. We expressed discomfort with the conditions and requested additional towels to cover the floor. After continued dissatisfaction, we were eventually moved to a different room the following night. However, I was still displeased with the overall experience, especially when observing suspicious activity near my room. I felt uneasy and would not choose to stay there again. The staff member mentioned the carpet's condition was due to humidity, but having lived in Florida with high humidity levels, I found this explanation unsatisfactory.
Reported by GetHuman-jesslall on Samstag, 13. Oktober 2018 17:57
I made a booking on Priceline on October 8th for a hotel. The room I was assigned had a window that could not lock, a broken net allowing bugs and flies in, like spiders. The hotel staff's attitude was unprofessional towards me and other guests. I couldn't stay and ended up sleeping in my car. I tried contacting Priceline for a refund as advised, but they have not responded. I am disappointed with this treatment as a customer. I'm not even sure if my email is working; Priceline can reach me by text or email. Thank you.
Reported by GetHuman1349675 on Montag, 15. Oktober 2018 18:33
On September 17th, I made a reservation for a room in Rome. Upon arrival, we couldn't access the hotel and couldn't reach anyone on the provided contact number. Two of us wandered through the streets of Rome with our luggage, desperately seeking accommodation. Luckily, a kind stranger offered us a place to sleep on the floor. I spoke with a representative from Priceline that evening, around midnight, who assured me of a full refund. However, upon checking, I noticed that the refund hasn't been processed. I believe I deserve more than just a refund; compensation should be provided for the ordeal we endured. I have raised a dispute with my credit card company and have also shared my experience on social media with my fellow flight attendant and pilot acquaintances.
Reported by GetHuman-risaruno on Dienstag, 16. Oktober 2018 03:02
To whom it may concern, I am following up on my thank-you note from Priceline regarding my recent stay. The accommodations at the Baymont establishment did not meet my expectations. The room I reserved did not match the outdated pictures shown online, indicating a need for significant remodeling and upgrades. Despite my complaints about the non-functional electrical outlets and requests for a room change, the guest services team attempted to address issues within the same room. Unfortunately, when I asked to speak to someone about my concerns, I was informed that as a pre-paid guest through a third party, I needed to contact them directly. I appreciate your attention to this matter. Thank you, M. Briggman.
Reported by GetHuman-menikasm on Mittwoch, 17. Oktober 2018 07:23
I made a reservation for a trip with Priceline four months ago and purchased travel insurance. However, when I tried to contact Priceline a week ago, I found out that my travel insurance was rejected without any prior notification. Unfortunately, my adult son is very ill and cannot be left alone as he is suicidal. My husband and I spoke with customer service representatives who were not fluent in English and were unable to assist us in canceling or rescheduling the trip. We urgently need to make changes to the booking under the name of Suzanne J., Trip Number [redacted]. Please advise on how we can proceed as leaving our home at this time is not an option.
Reported by GetHuman1363179 on Mittwoch, 17. Oktober 2018 13:12
Confirmation Number: [redacted]90 Traveling to Spanish Court Hotel in Kingston, Jamaica Date: November 17 - 23, [redacted] From: Lori J. Karasek Dear Customer Service, I am reaching out for assistance regarding my recent reservation. Due to a mix-up during booking, I find myself in a hotel without the beach access and all-inclusive amenities I had anticipated. This situation has caused a significant amount of stress, which has unfortunately led to a decline in my health due to my autoimmune diseases. I kindly request your help in either upgrading my current reservation to a beachfront hotel with all-inclusive options for a reasonable fee or refunding my money. Given my health condition, I hope you can understand the urgency and importance of this matter. I am willing to pay the difference but cannot afford to lose the substantial sum refunded by insurance. I truly appreciate your attention and cooperation during this difficult time. Thank you for considering my request. Warm regards, Lori J. Karasek
Reported by GetHuman-lkarasek on Freitag, 19. Oktober 2018 02:04
I recently arrived at my hotel, which was booked through Priceline, only to discover there was no reservation under my name. I am extremely upset and frustrated with this situation, as I arrived late at midnight, dealt with this issue at 1am, and have a meeting at 8am. I contacted Priceline's help line, where they initially confirmed my reservation but then left me on hold for 30 minutes without returning to the call. I had to take a taxi to a different hotel that cost twice as much and is not as nice just to have a place to stay. I am now exhausted and unprepared for my meeting tomorrow. I am requesting a full refund for the new hotel cost, travel expenses, and the inconvenience this has caused. This experience has been unacceptable, and it has made me reconsider using this service in the future. Thank you in advance for addressing this promptly.
Reported by GetHuman1374058 on Freitag, 19. Oktober 2018 05:07
I am Paul Kalala. I bought a ticket on October 22, [redacted], for a trip from Raleigh, NC to Johannesburg, South Africa (February 27 - March 9, [redacted]). After booking, I encountered an error message and did not receive my ticket details. The bank statement shows the payment ($1,[redacted]) has been debited. I have tried to contact Priceline customer service without success. I only reached "Katie," who appears to be an automated assistant. If the ticket cannot be issued, I request a refund promptly to buy from another agency.
Reported by GetHuman-paul_kal on Dienstag, 23. Oktober 2018 15:03
Upon settling into our room, we encountered a distressing situation with bed bugs infesting our space. After discovering them on pillows and even clothes, we promptly informed the front desk. Despite the late hour, the staff member empathetically assisted us in relocating to a different room and advised me to speak to the manager the next day. We found it difficult to rest, knowing the room was compromised. The following morning, when I addressed the matter, I was informed that due to booking through a third-party, Priceline, I needed to address the issue with them directly for a resolution. I have documented the situation with photos.
Reported by GetHuman1413294 on Donnerstag, 25. Oktober 2018 18:48
Please find below the revised message in a more concise and structured manner: Hello, I traveled on October 3rd with SAS Airlines to Stuttgart, Germany for a return to Charlotte, USA on November 1st. I would like to change my return to November 8 or 9 if seats are available. How can I do this online and what will this cost? Let me know the options. Thank you! Trip# [redacted]-[redacted]-[redacted]-86 Traveler: Irene Turrin-Heiliger Contact: [redacted] Thank you for your help.
Reported by GetHuman-iheilige on Samstag, 27. Oktober 2018 14:37
I am attempting to cancel a hotel reservation that was not made through Priceline but through reservations.com. I had only approved a $14.99 booking fee, yet the full amount for the stay was deducted from my bank account without my permission, causing an overdraft. I was under the impression I was booking through IHG. However, I received an email confirmation after the booking was completed, which I was not informed of any additional charges beforehand. If I had known it was prepaid, I would not have chosen to book with them.
Reported by GetHuman-harrisse on Sonntag, 28. Oktober 2018 17:00

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