To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman979529's own words
Hi this is Amanda at the Quality Inn in Kingsport, TN. We had a training accident where one of our guest said that room checked out early when they didn't. They by accidentally refunded your AGODA SERVICES card. If you could please give a call back so we can correct this id greatly appreciate it. (***)-***-****. Also i have tried to contact you several times and its very hard to get ahold of you. And you do not have a * digit or ** digit number associated with the account attached.
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