I ordered two Manhattan recliners from Pottery Barn in March, ****. * Only three months...

GetHuman1714681's customer service issue with Pottery Barn from December 2018

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The issue in GetHuman1714681's own words
I ordered two Manhattan recliners from Pottery Barn in March, ****. * Only three months after I received the recliners, what I thought was real leather started to PEEL OFF the foot rest on one of the recliners.*At the time I had a terminally ill husband* however, I made time to call you to report this issue.* I called a few times. Each time there was some sort of a problem! *I am apalled at your online company! * At one point, months ago, I did reach a representative* she gave me a number confirmation *number : ************* When she transferred me to the furniture department, I got cut off! *With your awful phone service, your wait times, your inability to help me, your putting me on hold and transferring from department to department , I became more and more frustrated. *I was not able to call back every day and spend the hours on the phone with yoor inefficient company, because of my terminally ill husband who deserved my time and energy.*Since, then my husband has passed away, November *, ****. *I mourn his death daily* however, I now have the time to get this problem resolved!*I am disgusted with the runaround I have received from your company. *I DO NOT want these flawed recliners. *I did research for three years on recliners and finally decided to go with Pottery Barn, thinking that you were a good company! *I have found out that is not true. *I do not want a recliner with a peeling ‘pleather’ foot rest... YOUR WEBSITE SAYS THESE RECLINERS ARE ALL LEATHER .... THAT IS NOT TRUE!!*I have photos of the defect, and I want this taken care of immediately. *I want my money REDUNDED, and these declines removed from my house !*Please help me get this problem resolved ASAP....*I do not want to hire my lawyer to resolve this because of the expense* however, i will go that route IF YOU DONOT REFUND MY MONEY !!!!
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Pottery Barn

Customer service issue
Reported by GetHuman1714681
Dec 8th, 2018 - 5 mons ago
I have an issue with Pottery Barn too
Seen by 7 customers so far
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GetHuman1714681 started working on this issue
Dec 8th, 2018 1:26am
GetHuman1714681 indicated the issue is not fixed yet.
Dec 9th, 2018 11:04am