Hi I have been selling on Postmark. I have contacted the company several times about is...

GetHuman-jjnevill's customer service issue with PoshMark from May 2018

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The issue in GetHuman-jjnevill's own words
Hi I have been selling on Postmark. I have contacted the company several times about issues because I am fairly ew to Postmark. It says email has been sent but I have never once received an email back from Posh regarding my concern or question. I do not think my messages are getting to Posmark or worse yet they just are not clearly responding. I called better business Bureau, as i had expired to them I had shipped out a few item that when I trace where delivered but called on their way to the buyer. I had not way of getting my item back and I did not get any money for the issue. I do not know if this a glitch in your system and why after I have shipped and item it takes sometime * days later to say start tracking. I can not say it's PO as I have watched saw them scan my items right before my eyes. I find this perplexing. I like the concept of Postmark but I am becoming discourged with the site. I can't be the only person this has happened to and I would like to have someone answer my concerns and or questions. I also have an item I had brought to Postmark and it was on May *the I brought to PO the item has never started tracking and or shows delivered. I saw it be mailed at PO again with my own two eyes. I do live on an island and our mail is sometimes delayed but this seems to be an issue with the labels that I am getting from Postmark. They really should have alternative shipping and or a way that makes people accept items within a certain time frame. My items can show for a week before the person accepts it. It seems do silly like the buyer could wear the item not pay & than decide not to accept. I really think Postmark is a greta app but I feel that they need to step up their site. I sell a lot on thredup and Tradsey and I must say those sites are defiantly more user friendly but I can only send the my high end stuff and I notice cheaper and lower end stuff sells better on posmark like free people and such. So again love the site and how well I am doing on it for my cheer stuff and mid rage items but I see high end items do not sell as well as Tradsey. Pshmark has potential nut I can see why people would put their trust whether a seller or buyer more into a site like Tradsey.
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PoshMark

Customer service issue
Reported by GetHuman-jjnevill
May 9th, 2018 - a yr ago
I have an issue with PoshMark too
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GetHuman-jjnevill started working on this issue
May 9th, 2018 5:00pm