Cannot download any file at all!

GetHuman-oldrocke's customer service issue with Pornhub from June 2018

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The issue in GetHuman-oldrocke's own words
Use Video Downloadhelper to download videos. EVERY video shows only **** bytes, and none can be downloaded. I was able tonight, to my surprise, to download Outnumbered * cd*, but no other files could be downloaded in my Recommended list. ... Every film I try to download shows only KB available, and no MB at all. I called before, and was told that it likely was DRM on some videos. Even stuff that is in my Recommended list shows KB. NO clip on PornHub is able for me to download, and I'm a subscriber.**RedTube and Xhamster allow downloads* the only pornsite I have this problem with is PornHub.**As a subscriber, this is frustrating and unacceptable.**PLEASE help!
I'm a subscriber. Until about *-* weeks ago, I had *% failures, and I have not been able to download but one file since then.
FIXING the **** problem!
I've been a subscriber since ****
Just calling again, and the phone call, tried several times, would not pick up.***FRUSTRATING for a pretty loyal customer, who has uploaded files to PH.
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Pornhub

PornHub
Customer service issue
Reported by GetHuman-oldrocke
Jun 9th, 2018 - a yr ago
I have an issue with Pornhub too
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Seen by 13 customers so far
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Timeline
GetHuman-oldrocke started working on this issue
Jun 9th, 2018 6:40pm
GetHuman-oldrocke indicated the issue is not fixed yet.
Jun 9th, 2018 6:41pm
GetHuman-oldrocke indicated the issue is not fixed yet.
Jun 9th, 2018 11:45pm
GetHuman-oldrocke indicated the issue is not fixed yet.
Jun 11th, 2018 2:52am
GetHuman-oldrocke indicated the issue is not fixed yet.
Jun 11th, 2018 3:07am
GetHuman-oldrocke indicated the issue is not fixed yet.
Jun 11th, 2018 3:07am