Pornhub Customer Service Issues

I have been dealing with unauthorized videos of me being uploaded on a PornHub account without my consent. I managed to have the previous videos removed, but they were re-uploaded despite using the MediaWire fingerprinting system. I have reported the re-uploaded videos for removal, but they appeared again. Is there a way for me to directly communicate with the user responsible for this? Sharing such content without consent is illegal in Australia, where the user is located. I urgently need to address this violation of my privacy and would like to know if there are any steps either I or PornHub can take to prevent further uploads or contact the user involved.

To whom it may concern, I am writing to address a concerning matter regarding a video displayed on your website without my permission or consent. The video in question features me, an elementary school teacher, and not only does this violate my privacy but also tarnishes my reputation and profession. I urge you to remove this video promptly to avoid any further escalation. You can contact me at the following email address. The individual who uploaded the video on the pornhub account is listed as Immaculate Coonkila, and the video is titled “Getting Gread by Harlem Treesh.” Thank you for your immediate attention to this urgent matter. Sincerely, L.

I wish to remain anonymous as I share my thoughts on a sensitive issue. Recently, a disturbing news story about a young doctor in Hyderabad, India, has deeply affected me. It is difficult for me to articulate the details given the distress it causes. I do not attribute blame to pornography, but I feel compelled to provide context. Another distressing incident in Tamil Nadu, India, involving the abuse and threat of leaking videos of a college student has heightened my fear as a woman. These events underscore the vulnerabilities we face. As a college student myself, I am now hesitant to go out alone. I am reaching out regarding my struggle with pornography consumption. I acknowledge the addictive nature of porn and the harmful impact it can have on individuals. The widespread accessibility of porn, especially to minors, is concerning. Regular consumption desensitizes viewers, leading to more extreme content seeking. Studies highlight the concerning portrayal of violence towards women in porn and its potential negative influence on viewers. It is crucial to recognize the damaging effects of certain pornographic content, such as objectification and degradation of women. These depictions can perpetuate harmful attitudes and behaviors towards women. I urge platforms like yours to consider the social responsibility in providing such content. The normalization of violence in porn can contribute to real-life incidents of harassment and assault. I implore you to reflect on the impact of the content you host and its contribution to societal issues. Let us work together to promote a culture of respect and reduce harmful influences on individuals. Thank you for considering my perspective during this unsettling time.

Hello, I'm an 11-year-old boy. Recently, a girl messaged me on Hangouts. Initially, I thought she wanted to chat innocently, but she ended up asking me to reveal myself. Unfortunately, she recorded the video and is now threatening to share it unless I give her $[redacted]. This has left me feeling extremely scared and vulnerable. I am only 11 years old, while she is 22. Please, could someone assist me in removing this video titled "I am David Alsuhaili and I am always horny at home"? Your help is greatly appreciated.

I recently lost access to the email linked to my account, which resulted in continued charges to my credit card for a subscription that I no longer use. Could you assist with transferring the subscription to a new email address or compensating for the time that has passed while I was unable to access the account? Your help in resolving this ongoing issue is greatly appreciated.

Hello, During a visit to a friend's house, while connected to their Wi-Fi, a porn website displayed recommendations based on their previous searches. Unfortunately, there are three videos of her on the site that she would like removed. This situation is concerning for her and could potentially be embarrassing. Can you assist in deleting these videos from the website? Thank you.

I need to report a legal issue involving someone named fdotslim and princechoo who is posting unauthorized content of me and other women, linking them to Messenger for harassment and revenge porn. We have already contacted the local authorities in Kosciusko, Mississippi. Please address this situation on this platform. The individual's real name is Nicklaus Prince from Kosciusko. For additional details, please reach out to me at [redacted].

I am looking for assistance with receiving payment from a custom video order on Pornhub that was completed in December. Despite following all procedures correctly, the payment has not been processed as expected. After numerous emails, we were informed that there was an issue with profile verification, which we promptly resolved with evidence of our verification status. However, further delays were attributed to processing and needing to wait an additional two weeks. Recently, my girlfriend's email and Apple ID were compromised, possibly affecting our payment information. We are concerned about further delays due to having to update the payment details. The situation is exacerbated by changes made to our account without our consent and the inability to access our previous communication with customer service. We hope to resolve these issues promptly to receive the payment owed from our video work.

I have been using your site for nearly four years and have brought in 70,[redacted] views to my page. Despite signing up for the "Work with Us" program and contacting your team multiple times, I have not received any further communication. After waiting for over a year without a response, I am giving you a week to resolve this issue. If I do not hear back, I will seek legal action. According to the terms and conditions, I was supposed to receive compensation, which has not been provided. I am aware of others who have received payment for similar contributions. I urge someone to address this matter promptly. My username for the account is luVerboy22.

Hello, I have come across a video on a website that seems to depict a non-consensual interaction. The video portrays a woman who appears to be unconscious, suggesting a potential sexual assault. I was unable to find a way to report the video on the platform. I would greatly appreciate it if the video could be taken down promptly or if this concern could be escalated to the appropriate team for review. Many others in the comments section have expressed similar sentiments. Your immediate attention to this matter is greatly appreciated. Respectfully, Carmen

Hello, there! I signed up for the free trial last night, and I was accidentally charged for a weekly subscription I didn't want. I didn't select the subscription option, and I'm requesting a refund for the charge. I'd also like to cancel my subscription, including the free trial. Your prompt attention to this matter would be appreciated. Thank you and have a great day. Email: [redacted]

Hello, I recently signed up for the Pornhub Premium 7-day trial along with the Brazzers 8-day trial for a total charge of USD1 and USD1.02 on my credit card. However, after selecting Brazzers for the trial, I was unexpectedly charged an additional USD69.97. I did not intend to subscribe permanently to Brazzers and would like the charges reversed on my credit card. I only wish to have the 7-day trial for Pornhub Premium and the 8-day trial for Brazzers. I kindly request your assistance in resolving this matter promptly. Thank you. Sincerely, Theepen

Hello, I signed up for the free week of Pornhub Premium as part of the coronavirus deal, but my card was still charged. Despite sending three messages through the Pornhub site, I have not received any follow-up. I canceled my premium account immediately after being charged $9.99 and contacted support. I believed I was entitled to a free week and canceled promptly to avoid charges. I request a refund of $9.99 to be issued to my debit card as I did not use the account and had it for less than 10 minutes.

I recently discovered unauthorized charges on my credit card totalling approximately $45 at various food chains. Despite assurances from a representative that the charges would not go through, I was ultimately charged. I was promised a refund, which has not been issued. The charges appeared on my statement on March 29th. My name is Ray Constantine, and the last four digits of my MasterCard are [redacted]. The charges include $2, $40, $1, and $1.02, all on the 29th of March after 2 a.m. Central Time. I am seeking immediate assistance to resolve this issue and may involve legal counsel if necessary. Please contact me at [redacted] or [redacted]. Thank you.

I recently discovered that my children's father has been secretly recording and taking pictures of me without my consent. Shockingly, he applied for a job using my name, either as Jennifer Hoffpauir or Jennifer Dietz, and has been receiving paychecks under my identity. This deceit has likely been happening for over three years. He had access to my purse, containing my ID and debit card, to carry out this scheme. I am eager to find out the extent of the money he has obtained and how long this has been going on. I have not received any of these funds. I have never made any withdrawals or authorized him to do so. I am deeply troubled by the thought that there may be incriminating videos of me with someone else. This discovery has also shed light on a mysterious hole near our bed. Please reach out to me at [redacted] or [redacted] for further assistance.

An individual with malicious intent (hacker) is targeting me emotionally and physically. They are using my first name, last name, and my profession 'Educational and Social Support Worker'. The video is often found in the gay category. The video is titled 'Lucas Fau Educational and Social Support Worker masturbates live'. I am requesting the removal of all videos concerning me in accordance with European law (Regulation no. [redacted]/[redacted], known as the General Data Protection Regulation (GDPR), is the primary legislation on personal data protection in the European Union.) and with the approval of the national police, national gendarmerie, and the public prosecutor we request the removal of any videos concerning me now and in the future if there is a recurrence.

Hello, I experienced some technical difficulties on the live cam website last night. Whenever I tried to enter a private chat with a model, the screen would freeze. After refreshing, I would be out of the private chat. I recorded my screen to capture the issue and ensure I could share it with you. Despite encountering this problem three times, I was still charged for each session. I have the recording as evidence of the freezing and eventual success in joining the private chat. Could you please arrange a refund for the first three unsuccessful sessions? Kindly let me know where I should send the video for your review. Thank you for your assistance. Best, M.

Hello, I have an account with your platform under the name Bella Thorne. I am currently experiencing issues unfreezing the payment freeze on my account. Upon logging in, I see a notification stating that payments are on hold due to unverified identification. I am unsure how to proceed to resolve this matter. I understand there may have been videos posted featuring explicit content without the individual's face shown. If this is the cause of the hold, I am willing to provide verification. Kindly assist me in rectifying this promptly. Additionally, I am interested in changing my account settings from an amateur uploader to one with a professional pseudonym. Thank you for your help. Goodbye.

Hello, I have been trying to address an issue for the past two weeks through email, but the responses I receive keep mentioning the username policy in a generic manner. I would appreciate the opportunity to speak directly with a representative from Pornhub, as this problem is impacting my earnings. My followers across various platforms are unable to locate me on Pornhub when searching for my username, NatalieChalwell, which is consistent across all my accounts. I am confused why I am not appearing on your site. When I signed up to become a content provider, I accidentally searched for NatalieCalwell instead of using my actual username, NatalieChalwell. I am unsure if this mistake is causing the problem, but I hope that someone can assist me in resolving this issue so I can be easily found on your platform. Thank you, Natalie C.

I am a supporter of a female streamer who performs livestream stripping. She always displays a warning against illegal distribution during her streams. However, I have noticed that illegally recorded videos are widely available on Pornhub, including exclusive content that requires payment on Pornhub Premium. This is a clear violation of copyright and affects her earnings as stripping is her main source of income. The platform company has not taken action, so I am seeking help to remove these videos. I attempted to submit a DMCA Takedown Form on Pornhub, but encountered an issue. The form requires the original URL and title of the video, which I can't get since there is no replay feature. The only way to watch her livestreams legally is through recorded broadcasts controlled by her. I am worried about the negative impact of these unauthorized videos on her income and reputation. I kindly request assistance in resolving this issue. Thank you for helping.