I’ve just on ********** purchased a brand new Polaroid Digital UHD LED TV **GSR****KN f...

GetHuman1626876's customer service issue with Polaroid from November 2018

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The issue in GetHuman1626876's own words
I’ve just on ********** purchased a brand new Polaroid Digital UHD LED TV **GSR****KN from Kmart as a gift, the TV turns itself off after *-* minutes! We’ve verified the power, the Auto shut off on the menu is set to off, there is only one source - so only HDMI* is used....*The TV turns itself completely off to black screen (red off light comes on) and nothing can be accessed (no menu) until TV is turned back on. If TV is turned back on it freezes at the Polaroid logo screen so it has to be unplugged for some time before it can be turned on again.**The TV has to be unplugged from power source each time in order for it to turn on again. **I’m very disappointed as this is a brand new purchase & it’s size took quite an effort to set up. I am looking for a solution. Of course our location - US Virgin Islands (St.Croix) hinders the consumer experience... I think that if there is no simple tech solution to this issue my only option is to return the product to the store.**Your quick response & input on this would be appreciated.**Most Cordially,*Marisol Perez-Derima******@***.com******@***.com
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Polaroid

Customer service issue
Reported by GetHuman1626876
Nov 26th, 2018 - 10 mons ago
I have an issue with Polaroid too
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Seen by 3 customers so far
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GetHuman1626876 started working on this issue
Nov 26th, 2018 2:16pm