Hi Andrew. The problem still exists. No coins from leveling up appears in my total coins. I see that the coins appear and are tossed in the direction of The Vault. Is this where the coins are going? I need to know so I can stop worrying about it. This appears to be the only coins that are not directly being counted. I am not sure what the cause can be because other coins do not appear to be getting lost. If you add up all the missing coins, you can see that it is a substantial amount. If I didn't have to view the coins not being dispersed, I could easily forget what is happening. There has to be a way to correct this.** Thank you Elaine Aboyade-Cole, *** N Pin Oak Place, Longwood, FL *****, *****@***.com

GetHuman3576007's customer service issue with Playtika Games from September 2019

Help with my Playtika Games issue
The issue in GetHuman3576007's own words
I need to know if these coins are going to The Vault. That is the direction the coins are being tossed. ... Hi Andrew Harden, you observed that coins were being distributed* however, not to my coins balance. I would like to know where these coins are going because I am not receiving them as I progress to the next level. Please help. I am now at level *** and the problem still exist, no coins are being added to my balance, I would like all coins credited to my total per your discovery and the problem fixed if possible or my account transfer from my phone to my laptop Elaine Aboyade-Cole, *****@***.com, *** N Pin Oak Place, Longwood, FL ***** Thank You
This is especially frustrating because I see the coins not being disbursed as designed by the program
I would like to receive all the missing coins that you discovered were not being credited to my account.
I have only been playing your games for a month and I enjoy them, but I cannot give a high rating because of this main issue.
I have updated my phone and I'm trying to move this game to my laptop. Maybe I can get a better idea what is going on.
How GetHuman3576007 fixed the problem
I was issued a new account on Facebook. I really enjoyed the games. I deleted the the program. I value my sanity.
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Playtika Games

Ceasar Casino
Customer service issue
Reported by GetHuman3576007
Sep 17th, 2019 - a year ago
Fixed
GetHuman3576007 shared how to fix
Seen by 29 customers so far
Similar issue to 756 others
0 customers following this
Items needed
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Timeline

GetHuman3576007 started working on this issue
Sep 17th, 2019 5:15pm
GetHuman3576007 indicated the issue is not fixed yet.
Sep 19th, 2019 12:03pm
GetHuman3576007 indicated the issue is not fixed yet.
Sep 19th, 2019 12:06pm
GetHuman3576007 indicated the issue is not fixed yet.
Sep 19th, 2019 12:07pm
GetHuman3576007 indicated the issue is not fixed yet.
Sep 20th, 2019 3:44am
GetHuman3576007 indicated the issue is not fixed yet.
Sep 20th, 2019 3:48am
GetHuman3576007 indicated the issue is not fixed yet.
Sep 20th, 2019 4:19am
GetHuman3576007 indicated the issue is not fixed yet.
Sep 20th, 2019 4:56am
GetHuman3576007 indicated the issue is not fixed yet.
Sep 21st, 2019 11:59am
GetHuman3576007 indicated the issue is not fixed yet.
Sep 21st, 2019 5:43pm
GetHuman3576007 indicated the issue is not fixed yet.
Sep 21st, 2019 6:07pm
GetHuman3576007 indicated the issue is not fixed yet.
Sep 21st, 2019 6:09pm
GetHuman3576007 indicated the issue is not fixed yet.
Sep 23rd, 2019 1:52pm
GetHuman3576007 indicated the issue is not fixed yet.
Sep 23rd, 2019 1:55pm
GetHuman3576007 indicated the issue is not fixed yet.
Sep 23rd, 2019 1:55pm
GetHuman3576007 indicated the issue is not fixed yet.
Sep 23rd, 2019 1:55pm
GetHuman3576007 indicated the issue is not fixed yet.
Sep 23rd, 2019 2:23pm
GetHuman3576007 confirmed the issue is fixed. Hooray!
Sep 23rd, 2019 2:24pm

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