Playstation Customer Service Issues

I purchased PlayStation Plus a while back with my debit card and didn't realize it would auto-renew for the next three months. Thinking it was unauthorized, I cancelled my card and got a new one. Only later did I realize the error was mine. However, my account got banned over a $25 charge. I'm disappointed in the lack of communication and customer service. If this isn't resolved, I will switch to Xbox. Also, instead of restricting all accounts on my PS4, why not just ban the specific one in question? I've been a loyal customer for years, yet no one reached out over a simple mistake. I've updated my email too, so please contact me that way.

Hello and Greetings. I would like to address my issue regarding a refund for the over-hyped title "CyberPunk2077". I requested a refund nearly two days ago on the PlayStation official website. However, I have yet to receive any email or notification regarding my request on both my console and personal email. I was informed that Sony typically sends a refund confirmation email within 24 hours. I am concerned that my requests are not being processed through the website. I kindly ask for assistance with resolving this matter. Sincerely.

I made an accidental purchase on Borderlands add-on which I already owned. I tried to stop the download and then buy the correct one. I reached out to support the same day and the following day but the issue wasn't resolved. My attempt to reverse the charges was a mistake, hoping it would lead to speaking with live support. I apologize for this and would like to resolve it by reopening our account without being charged for the duplicate purchase. We are loyal Playstation users and wish to resolve this promptly. I will be more cautious with future purchases. Thank you, G. Nash

I attempted to log into my account "MentorOW," only to discover that the password has been altered. After checking my emails, I noticed that Sony had sent me a sign-in verification code that I did not request. The email also indicated a sign-in location from a PS4 in Saudi Arabia, while I am located in California. Moreover, a friend informed me that the hacker had exited all my message groups and was active in playing Rocket League just four hours ago.

Hello, I recently purchased a used PlayStation 4 Pro and decided to switch over to Sony PlayStation for competitive gaming. I created a new PSN account and wanted to try the 2-week trial of PS Plus, but I keep encountering error code WS-[redacted]-0 when trying to confirm the offer. I've reviewed the Terms of Service and understand that new users are eligible. I have connected a credit card but the error persists. Can you assist me with this issue? Thank you.

I am experiencing the same problem as many others with your PS Video app not letting me watch or download content because it claims that I have reached the maximum of 7 devices logged in. I have changed my password, and I'm the only one using my account, so I know I'm not going over the limit. As you are probably aware, the PS Video app has a significant problem, evident from the numerous 1-star reviews it has received, and it seems to be an unresolved issue for years. I would be grateful for any help, as long as it's not from another chatbot. Thank you.

Around 2:25 am on December 22nd, I was unexpectedly logged out of my PSN account. I wasn't violating any terms of service or making changes to my password at the time. I was simply on my console at a game menu screen when it happened. Now, I keep receiving an error code when I try to log back in. I haven't received any emails about two-step verification or changed my email address recently. It seems like I either got suspended (without knowing why) or someone has accessed my account without my permission. When I attempted to reset my password to regain access, I was notified that the password had been changed within the last 24 hours, even though I didn't make that change myself. My PSN ID is TwentyDollars__, with the exact capitalization as provided, and I'm currently unable to regain access to my account.

Hello, I recently purchased the new Playstation 5 and have updated it to the latest system version. However, I am encountering an issue when trying to update CyberPunk [redacted] to version 1.05. I am receiving an error message "Something went wrong CE-[redacted]-8", which is similar to the problem I faced with the previous update (1.04). To resolve it last time, I had to uninstall and reinstall the game. I am hoping to find a solution that does not involve this extensive process. Any assistance would be greatly appreciated.

Yesterday evening, my friend accessed my account and proceeded to send inappropriate messages to other players in a party, resulting in them reporting me. We share a Ps+ subscription, which is why my friend was able to do this. I woke up to find that my account had been banned. The email did not specify the duration of the ban, but it mentioned the possibility of a temporary or permanent suspension if further offenses occur, which would hinder my ability to interact with other players and play online games on PlayStation™Network. The error code I received is "WS-[redacted]-3." I am seeking clarification from Ps regarding the ban duration and if there is a way to appeal or have it lifted.

My son's PlayStation account got hacked. I managed to reset the password, but the hacker set up 2-factor authentication that I can't access. I've tried calling PlayStation, reaching out on Twitter, and using online chat support, but no luck. I'm struggling to find a way to contact them directly. Any suggestions would be greatly appreciated. Thank you.

My account was compromised, and my partner's card details were stolen and used to make unauthorized purchases of virtual currency by the hacker. The bank and Playstation were informed, resulting in my account being banned. As a result, we are unable to access the games purchased on my account to play together. Despite numerous attempts to contact Playstation through calls, messages, and chat, we have not received any assistance. When my boyfriend tried to explain the situation in chat support, they requested my email and then abruptly ended the conversation. I am frustrated by the lack of response and the inability to speak with a competent representative to resolve this issue.

I purchased a game for my son, amounting to $11.99 on December 4, [redacted], using my credit card. Upon reviewing my recent expenditures, unauthorized additional charges made to my credit card have come to my attention. I did not authorize these charges and request a refund for these products. The transactions in question are as follows: - Dec. 12, [redacted] - PLAYSTATION NETWORK Entertainment - $19.99 - Dec. 9, [redacted] - PLAYSTATION NETWORK Entertainment - $3.99 - Dec. 8, [redacted] - PLAYSTATION NETWORK Entertainment - $7.99 - Dec. 4, [redacted] - PLAYSTATION NETWORK Entertainment - $7.99 I only recognize the initial transaction made on December 4, [redacted], for $11.99. Thank you for addressing this matter promptly and refunding the overcharged amounts.

My Sony PlayStation and bank account were compromised on December 13. Unfortunately, despite being promised a resolution within 24-48 business hours, my banned PlayStation account and unreimbursed bank account have not been restored even after 7 business days. This has caused significant financial loss, especially considering the $1,[redacted] spent on a PlayStation 5 for my child’s Christmas gift. The unauthorized transaction of $1,[redacted] on my bank account is also concerning, as any amount over $[redacted] is a felony offense. I have diligently documented all interactions with customer service through call recordings and screenshots, as the Better Business Bureau mandates restoration of my account following their policy. To address this serious issue, I am seeking contact with a corporate leader or manager. The case number associated with this incident is [redacted].

My name is Jose Javier Leon, and I purchased a game for my son on December 4 for $11.99. I only authorized this transaction on my credit card. Upon reviewing my statement, I noticed unauthorized charges on different dates for a total of $39.96. I did not consent to these additional charges. I kindly request that your company refunds me the money for these products. Here are the unauthorized charges: - Dec. 12, [redacted]: PLAYSTATION NETWORK Entertainment $19.99 - Dec. 9, [redacted]: PLAYSTATION NETWORK Entertainment $3.99 - Dec. 8, [redacted]: PLAYSTATION NETWORK Entertainment $7.99 - Dec. 4, [redacted]: PLAYSTATION NETWORK Entertainment $7.99 I appreciate your prompt attention to resolving this matter. Thank you.

I encountered an issue while trying to access my Rocket League account. Upon logging in, I was unexpectedly prompted to complete two-step authentication, something I've never encountered before. Despite attempting to receive the verification code via phone, no messages were sent out. Chat support proved fruitless as automated responses weren't helpful. Contacting PlayStation's customer service only led to a message stating they were overwhelmed with calls. This problem has persisted for four days, and given the proximity to the holiday season, I consider it urgent. I'm unable to access my account due to this issue and require immediate assistance. I prefer to resolve this matter without creating a new account as I have valuable data associated with my current one. Please provide me with the necessary code or assist in setting up a new one. Kindly reach out via email or phone call to address this situation promptly. My gamer tag is PenguinPlays444.

I was thrilled to finally secure a Playstation 5 for my son who has autism through Walmart, after days of searching on various websites. However, I was disappointed to see that the arrival date is January 9th, which was only shown after I completed the purchase. I had hoped the restocking was to ensure delivery by Christmas. I kindly ask if it's possible for the processing and shipping department to expedite the delivery so my son can have it in time for Christmas. I want to avoid any potential anger, disappointment, or meltdown when I tell him that the console has been ordered but won't be here. Making this happen would truly make his Christmas extra special. Please, if there is any way to deliver it by Christmas morning, it would mean so much to him. Your assistance is greatly appreciated. Sincerely, R. Duarte

While chatting on my PlayStation 4, a discussion about politics came up in the group chat. I expressed my opinions and beliefs on the topic. Unfortunately, a fellow user reported me several times, claiming my content was inappropriate due to using offensive language. Shortly after, I was unexpectedly logged out of my account and it was subsequently suspended.

I recently purchased PS Plus on May 17, [redacted], with a one-year subscription that should not have started charging me for at least five months. Yet, for the past three months, I have been getting charged for one-month subscriptions. I contacted PlayStation to request a refund for those unauthorized charges, but after receiving the refund, I found out that my account has been permanently suspended due to a chargeback. The email I received did not provide a clear explanation for the ban. I have always made my payments on time, and I believe the charges were incorrect. I need assistance in understanding why my account got banned despite my efforts to rectify the situation.

I had my account banned around a year ago for sharing my YouTube through my PS*. I wasn't aware that it wasn't allowed, and I didn't receive any warnings. I now understand the mistake I made and really want to have my account reinstated. The account name is 'darmetrius', and the associated email is *****@***.com with the password 'draven77' as proof of ownership. I believe the ban was harsh since I genuinely didn't know about the policy as the option to share was available. It's been a year, and I have learned from this experience.

Hello, my name is Darlene Gray. My 11-year-old son was banned from PlayStation until January 9th. I am hoping there is a way his account can be reinstated earlier as he is dealing with a difficult time. He is my only remaining son, as I have other grown children, and unfortunately lost one in a car accident, leaving him struggling especially during the Christmas season. Could you please consider extending the ban until January 9th? The account is under Darlene Gray at [redacted] and it's for a PlayStation 4.