Playstation Customer Service Issues

Hello, I am Novon Greenwood. I am contacting you regarding an unauthorized purchase on my PSN account. I filed a claim with my bank and received a refund, but PSN banned my account for a negative balance. They requested I buy a $99.99 PS card to clear the ban, which I did. Now I am requesting a refund for that purchase before contacting my bank as instructed in an email. Each time I try to reach out through live chat, I am told they cannot assist me and avoid the issue, contrary to your policy where I have 14 days to request a refund for an unauthorized purchase. The transaction in question was on June 7, [redacted], for V bucks in Fortnite for $99.99, ending with card number [redacted]. I am seeking a refund for this purchase that I did not make. You can contact me at [redacted] or email me at [redacted] My online game ID is BabyKMack.

Dear Support Team, I am writing to report a security breach on my account. My mother received alerts of suspicious charges on her bank account, leading us to discover unauthorized transactions from my account. After resolving the bank issues, I realized my email, login details, username, and password were all changed, leaving me unable to access my account. Your customer service options have been unhelpful, and I urgently need assistance to regain access to my account. I am hoping for a prompt resolution to this matter. Thank you, S. Knight

Dear Engineering Team, I wanted to address some concerns regarding the current state of our website. The user experience when viewing order history is inefficient - lacking detail in the initial list, requiring a slow load time to display specifics. It would greatly improve the functionality if pertinent information, such as titles, was included in the list for quick reference. I suggest implementing an id tag for placeholders to streamline the viewing process and maintain user navigation within the site. Furthermore, I encountered issues making a purchase, encountering a [redacted] error on two separate browsers across different devices. This indicates a potential payment processing problem that needs immediate attention. Investing in a more reliable development team may prevent such technical challenges from affecting customer transactions in the future. I urge you to enhance our website's performance and ensure a seamless shopping experience for all users. Thank you for your attention to these important matters. Best regards.

I recently received my credit card statement and was shocked to see charges amounting to over $1,[redacted] for PlayStation purchases. The charges ranged from $49.30 to $99.99 per day from May 27th to June for multiple days. I tried calling the 1-[redacted] number provided but could only reach a recording, prompting me to contact my credit card company. I have since put a stop payment on these suspicious charges. It seems unreasonable for my son to be banned from his game when using a store-bought card, as I believe those should work without any issues. We are troubled by these unexpected charges and the lack of clarity when trying to address the situation with PlayStation. Purchasing a PlayStation card at $50 or $[redacted] should not result in daily $99.99 charges. I hope to have these charges removed and ensure my son can enjoy his game without further billing problems.

My PS4 suddenly started having issues with game and PlayStation party chats. In the party chat, audio cuts off intermittently - I can't hear others and they can't hear me. This happens with different people. I've tried muting and unmuting my mic, restarting the console, toggling the internet, searching for solutions online with no luck. Even PS chat support directed me to the PS4 help website, but none of the solutions matched my problem. Moreover, I face frequent disconnections from game servers like Rainbow Six Siege, yet strangely, I can continue playing with others. It's frustrating how I get kicked off servers but can still interact with other players seamlessly.

I need immediate assistance to address a concerning situation with my 13-year-old nephew who plays Fortnite. Within his group of friends, there is an issue where despite all boys using inappropriate language, only my nephew is being reported by a stealthy peer who causes him to get banned for a month. I acknowledge PlayStation's policies on offensive language reporting, but in this case, all the kids are involved. The parents are jointly investigating the child who is screenshotting my nephew's comments to report him. I am seeking guidance on how to request that the entire group faces consequences together for their behavior as they are all speaking similarly. It is my belief that if they know they will all be banned, the offensive language and unjust reporting will cease. Your help in resolving this is much appreciated.

I received a PS4 Pro from a friend that had been put into safe mode due to an update issue. I followed the instructions to download the update onto a USB drive but encountered a problem where the file didn't download directly onto the USB, so I manually moved it into the correct folder. After connecting the USB to the PS4 and turning it on, the system cycled on and off before prompting me to press the PS button on the controller. Despite following the steps, I received a message stating there was no USB drive connected. I tried both USB ports with the controller connected without success. I am unsure how to resolve this issue and would appreciate any help. Thank you. Signed, llamas_rock47.

Last year, my older sister kindly purchased a game for me on the PlayStation store using her debit card. Unfortunately, a few months ago, my younger brother unintentionally made an unauthorized purchase on my PlayStation account, using our sister's card information that was retained on the system. Upon realization, my sister contacted her bank to dispute the charge and was refunded. Regrettably, as a consequence, my PSN account was subsequently banned. Initially, I believed it was a temporary suspension but later discovered it was a permanent ban after researching. I am seeking assistance to have my account unbanned. Any guidance would be greatly appreciated. Thank you for your help.

On May 28, [redacted], my account was suspended due to payment issues. Despite numerous emails sent, I have not received any responses. This year, I have spent a total of €68.99 on my account, including payments for one month and twelve month memberships. I purchased the twelve month membership on April 21, [redacted], only to be banned on May 28, [redacted], after just 5 weeks and 2 days. I kindly request a prompt reply via email and seek either a full refund or the reinstatement of my account. It is unfair that I have lost valuable membership time without being able to enjoy the service properly. I hope to resolve this matter swiftly. Thank you. Email: [redacted] PlayStation name: gaz2k15.

Hello, I've been attempting to download the full version of Minecraft, but I previously tried the demo before deciding to buy the game. Despite deleting the demo, I'm encountering difficulties purchasing the full game on the PlayStation Store. I learned from a post on Reddit that having the demo installed might be causing issues with the full version download, similar to my experience with Road to Boruto: Shinobi Strikers. A previous support agent helped resolve the Shinobi Strikers demo interference by removing it entirely from my system, allowing me to download the full game smoothly. Is there a way to do the same for Minecraft so I can successfully download the full game? My gamer tag is Superrboiflacko.

Hello, my name is Christine Clare. Over a month ago, someone made unauthorized charges to my credit card on the PlayStation Network, purchasing games without my consent. I have been attempting to contact PlayStation Network through calls, emails, and even social media, specifically tweeting Joshua the creator, but have not received any response. I had to cancel my credit card due to this incident, incurring a $15 fee for a replacement, as I am concerned about further unauthorized charges. I am seeking assistance in retrieving my funds and identifying the individual who made these unauthorized transactions a month ago, as PlayStation Network has not been responsive. Being on SSI Disability benefits makes this a serious issue, and though I have not taken legal action yet, my caregiver and husband are urging me to do so. Your prompt help in recovering my money is greatly appreciated. Thank you, Christine Clare.

During a Fortnite game, I received a notification informing me of a ban on my PlayStation account. The same occurred when attempting to sign in to my PSN account. Shortly after, I received an email stating my PS4 account had been permanently banned for allegedly trying to obtain personal information without consent. I had shared games with a friend, who seemingly banned me instead of declining the offer. As a loyal PlayStation member for four years, I find a permanent ban excessive for a first offense. This ban jeopardizes my game data and purchases. My PlayStation gamer tag is icemystic24. I am hopeful for a reversal of this decision. Thank you.

I received an email notifying me that my account email and password have been changed without my authorization. Despite my attempts to resolve the issue through live chat, I was unable to provide all the requested information, particularly concerning my old PS3. I can confirm my email, address, user ID, purchase history, and payment methods used, but this was not sufficient to regain access. This has impacted my two PS4 systems and all my purchases, amounting to around $[redacted]. Unfortunately, the customer service responses have been unhelpful, and I have not been able to speak directly with anyone. As the live chat is not easily accessible during my work hours, finding a resolution has been challenging.

My name is Christine Clare. Someone illegally charged $45 on my credit card for games a month ago, which was my SSI disability benefits. I've tried reaching out to PlayStation Network's customer service, emailing, and messaging Joshua with no success. This issue is related to federal funds, so I haven't pressed charges yet, although my husband urges me to do so. However, I fear this could complicate matters for PlayStation Network. I paid $15 for a new card due to the theft and I worry about future unauthorized charges. Please assist me in retrieving my money promptly and identifying the culprit. Thank you for your help. - Christine Clare

I recently discovered my PlayStation 4 account was banned when I attempted to log in not too long ago. The notification indicated it was either a permanent or temporary ban for potential terms of use violations. I have no memory of breaching any policies, nor do I comprehend how this could have occurred. Upon investigating, I found out that a friend who has tampered or manipulated his PS3 mentioned it being banned. Given our long-standing friendship, it is possible he linked my account without my knowledge. I have been using this PlayStation Network account since [redacted] with numerous games purchased. Advised to seek assistance from Sony Live Chat customer support before proceeding with any disputes. Thank you for your help. PSN ID: Plesor

Hello, I have a question. I'm not sure if this can still be resolved, and it's quite silly of me to only think of this now and ask. I had an account named (xBlackTrickz-) a long time ago. I couldn't log in and about 3/4 years ago, when I was under 18, I tried to contact you. I couldn't retrieve my account back then. I am now 18 as of March 6, [redacted], and I really want to try to get my account back. If I remember correctly, I had purchased Minecraft or Minecraft packs on that account, which I believe was the last thing I bought. My email is also blocked, so I can't do anything. My email was ([redacted]), but it seems to be blocked due to too many wrong password attempts. I remember accessing it before but couldn't log into my PlayStation account, and then the email was blocked. I really want my account back, even though I know it's very late to ask. You can see for yourselves that the account hasn't been active for a few years, around 3/4 years. Could you please see if I can get it back? The last purchase is related to Minecraft, either the game or the packs. My email is ([redacted]). I no longer remember the PlayStation password because I couldn't log in, and that was why I called you back then. That's the most evidence I can provide. If there is a chance to get my account back, could you PLEASE send me an email at [redacted]. Thank you. Regards, E.

Following enjoying the demo, I purchased the full version of the game only to find it not functioning correctly. I have reached out to the developers who confirmed that the online component is no longer operational, which was the main reason for my purchase. I am eligible for a refund as it falls within their 14-day refund policy, and the game is now considered defective. Unfortunately, the online chat is unresponsive as refunds are typically denied unless the product is faulty, despite my case meeting that criteria. I possess an email from the developers acknowledging the issue with the game, and there are others facing the same problem as evident from shared links. This is not an isolated incident. Ideally, a refund to my card is preferred, but I would also accept a credit to my account. It is essential that the game is either fixed or clearly labeled as having disabled features before being sold to prevent misleading customers.

Hello, My PlayStation Network ID, Najem-GameR1, was hacked and linked with another email address. The original sign-in email for PlayStation is [redacted] I have purchased all my games on the Najem-GameR1 PlayStation Network ID. I need the PlayStation Network ID to be returned to my original email, [redacted] I received an email confirming the sign-in ID change, but the links provided did not help me resolve the issue. Please advise on how I can regain access to my PlayStation Network ID and link it back to my original email address. Thank you.

My account was recently compromised by someone in another country. I was able to change my password using my linked email and added 2-step verification. They also changed my associated email. However, the hacker deactivated all Playstation systems and set their PS4 as the primary console. I am now locked out of changing this for 6 months. I am willing to provide any necessary information to verify my identity. I just want to regain control of my account and prevent the unauthorized usage of my digital purchases. Thank you in advance for any help you can offer in resolving this matter.

My account was suspended due to unauthorized access from a hacker. The recent messages in my chat clearly show the hacker violating the terms of service. I have been previously hacked, evident from past messages discussing topics I would not normally talk about. Additionally, I use the same password for multiple accounts, making it easier for hackers to breach my security. The hackers even issued death threats through my account, resulting in my suspension despite being offline during the incident. I urge you to review my previous chats to verify these threats. The hackers have not only disrupted my social life and entertainment but have also caused me to be wrongly accused by my friends. A noticeable sign of hacking is the aggressive tone in all caps in the messages, unlike my usual style. I request the suspension to be lifted, an investigation into the hacker's activities, and identification of the IP Address used for the unauthorized access.