I have * play station accounts one for myself and one that an adult runs which is the o...

GetHuman-juviaisl's Hacked Account issue with Playstation from May 2020

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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-juviaisl's own words
I have * play station accounts one for myself and one that an adult runs which is the one that has PlayStation plus on. *Some time ago there was money taken out of that account and essentially got hacked and I ended up receiving weird messages through the PlayStation message. My problem is that there’s another PS* connected as the primary PS* and it won’t let me activate one account which runs PlayStation plus. Even while going through PlayStation website and doing the deactivate all accounts it told me that I couldn’t do it and too wait * months again. I need to get my account with PlayStation plus as my primary in order to play the games which hold my main account through the the other PlayStation account without telling me to purchase ps plus on the other acc too.

GetHuman-juviaisl did not yet indicate what Playstation should do to make this right.

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Playstation

Hacked Account issue
Reported by GetHuman-juviaisl
May 25th, 2020 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 57540 others
0 customers following this

Timeline

GetHuman-juviaisl started working on this issue
May 25th, 2020 7:12pm

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