About * pm today a young man my grandson was playing PS* games and took information abo...

GetHuman4845881's Hacked Account issue with Playstation from May 2020

Help with my Playstation issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4845881's own words
About * pm today a young man my grandson was playing PS* games and took information about my account (PS* in my name) he plays with the name Kendall***. He was being rude and threatening to my grandson. This boy changed my email address and password. I did receive a code to get into to my account but my grandson goes back and forth from ps* and I pad so I did not think anything about it so I gave the code to my grandson. This boy threatened to retaliate if my grandson did not give him the codes. I received the email addressing this change at *:** pm today ** May **** shortly after that was changed the password was changed. I did not give this boy permission to do anything and my grandson was so distraught he believed that this boy would do something to him. My grandson just loaded money from a PS * gift card I believe he had about ** dollars that he did not use but I bet that boy stole. Please restore my account!!! Help!!!

GetHuman4845881 did not yet indicate what Playstation should do to make this right.

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Hacked Account issue
Reported by GetHuman4845881
May 20th, 2020 - 3 years ago
Seen by 1 customer so far
Similar issue to 58564 others
0 customers following this
Items needed
Console Type
Email on Account
Date of Birth
Purchase Amount
Transaction Number


GetHuman4845881 started working on this issue
May 20th, 2020 5:34am
GetHuman4845881 confirmed the issue is fixed. Hooray!
May 22nd, 2020 5:10pm

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