Playstation Customer Service Issues

I purchased Call of Duty: Modern Warfare ([redacted]) on pre-order from GameStop in disc format. However, when attempting to play Special Ops, an error message appears indicating that I have not downloaded the DLC pack. Upon clicking "ok," it redirects me to the PlayStation store, which displays "this content cannot be loaded at this time." Despite not facing any WiFi connectivity problems, independently searching the store does not yield any results for the missing content.

Hello, I'm facing an issue with my PS4 as it has the white light of death, possibly due to a faulty HDMI port. I recently purchased a new PS4 Slim but am unable to access my account because two-step verification is activated. Unfortunately, I no longer have access to my old phone number and did not update my new number for two-step verification. I also don't have access to backup codes. My username is mikkoninja and my security answer is "Brave." The serial number of my old PS4 is MB[redacted]24, and my previous phone number was [redacted]. I kindly request assistance in resolving this matter as I don't want to lose my downloaded games on this account. My new contact number is [redacted]. Please either send the two-step verification code to this number or disable it so that I can regain access to my account. Thank you in advance for your help.

I am experiencing a PlayStation network problem with my console. I recently switched my broadband provider from Virgin Media to Sky. My internet connection tests indicate everything is functioning correctly. However, whenever I am playing games or communicating online, I lose connectivity to the PSN within 10 minutes. This issue only occurs during online activities. Even though my internet connection seems stable, as soon as I try to play games online or join a party, the problem reoccurs.

We subscribed to PS Plus for the first time last Christmas in [redacted]. This year, for Christmas, we purchased a new card for our son since his subscription was due to expire on December 25, [redacted]. Unexpectedly, I discovered a charge of $61 on my Visa without any prior notice. I was surprised by this automatic deduction by PlayStation without receiving an email notification or any warning on the platform. I had just spent $70 on a new PS Plus card, and ending up paying twice was financially burdensome for me. I believe the lack of warning is unjust and unfair. I hope to receive a refund for the charge on my Visa so that we can use the PS Plus card we intended for our son's Christmas gift to renew the service.

I recently noticed a charge of €55.17 on my PayPal account for a billing payment that I did not authorize. On April 5th, I changed the password for my PS4 account and attempted to purchase a game, but the transaction did not go through, and I did not set up any billing order. Despite contacting PayPal to cancel the billing address, I would like a full refund as I have emails from that time period confirming I did not agree to the charge and am unfamiliar with what it is for.

While playing a game solo, another player initiated an argument with me that escalated. I received a final angry message from them. I'm frustrated as I have spent a considerable amount on the play store. The player instigating the issue reported me unfairly. Now, I am suspended and unable to access my account due to password issues and encountered errors while trying to resolve it. Reflecting on this experience, I am contemplating switching to Xbox.

I accidentally purchased a 1-year PlayStation Plus Subscription for £49.99 on the incorrect account. I haven't used any online play or storage through this subscription. I am requesting a full refund. I have filled out a refund form under the subscription section on the PlayStation website but have not received a response after two days. Seeking assistance with this matter. Thank you. - B. Ayling

Hello, I’m Brad, and my PSN account name is STILL-_-AHUNTER. I have a couple of complaints. Firstly, I redeemed a code, but I didn't receive the $10. Secondly, I purchased two Call of Duty "Black Ops 7" zombie maps that I couldn't locate. After buying another map and encountering the same issue, I purchased the complete COD game with bundle and zombie map packs, but it still didn't work. I've been patiently waiting for a resolution, so I hope these issues can be resolved soon without further delay.

I am looking to transfer my old online ID to my new email address. My previous account was samwisefranchise, which I have now updated to masterflavor. I am trying to switch my current account, samwar94, to samwisefranchise. Despite changing my old ID, when I attempted to select "samwisefranchise" for the new account, it showed as unavailable, even though it is no longer active. I initiated this process approximately 9 hours ago last night. I would appreciate assistance in recovering my preferred online ID. Thank you! :)

I accidentally bought Star Wars Battlefront 2 using my son's profile on our new PS4. I deleted his profile to retain parental control, but this action removed the game. Is it possible to transfer the game to my (parent) profile without repurchasing it? Thank you.

I recently tried to log into my PS4, but it stated I was logged out. Upon entering my password, it seemed to have been changed. I did not make any changes to my account. I attempted to recover it, but was prompted for my date of birth, which I am uncomfortable providing on such platforms. I inputted a random date when I initially created the account and now cannot recall it. PlayStation requires my accurate date of birth to reset the password. I need assistance in resolving this issue.

I need assistance with my son's PlayStation account. He forgot his password, which led to charges on my credit card. Despite changing the credit card details, the charges continue, and now his account is banned. We want to link only his debit card to his account. The serial number is MD[redacted]70. Your help is greatly appreciated.

I need help with my PlayStation 3. It can connect to the internet, but not to the PlayStation Network. This problem has been ongoing for six days. Unfortunately, I haven't received assistance from PlayStation Support. I'm considering buying a PS4, but the lack of support is discouraging. The initial error code, [redacted]6 suggested an IP ban, but Sony stated that I was not banned. When I contacted my internet provider to check on the ports, they were surprised by Sony's request. I've tried numerous troubleshooting steps for six days including resetting the PS3, but with no success. I attempted to contact PlayStation again but faced long wait times and now a new error code, [redacted]1, without clear explanations. I just want to sign back into PSN. Any help would be appreciated. Thank you for reading.

I am encountering multiple issues with my second PS4. Firstly, I am facing problems with certain programs such as Netflix and Fortnite, receiving an error message about licensing and being directed to the PlayStation Store for download, which does not offer a download option. I tried setting a default PlayStation and resetting the licensing, but the issue persists. Secondly, I had trouble in the PlayStation Store when attempting to purchase the Aave World Deluxe package for $29.99. I needed to update my payment information due to using a new card, but faced an error requesting me to re-enter details from my old card. Additionally, I am having difficulty reconnecting my controller to my original PS4 after using it on the new one. I would appreciate assistance in resolving these issues promptly as I am eager to purchase the Save the World package before it is no longer available. Thank you.

I recently discovered a charge of $59.99 on my card dated 25/12/[redacted]. It appears to be for a 12-month membership for my son's PS4. I have never authorized this method of payment, as I usually purchase it at GameStop as a holiday gift, which I did this year. The charge was taken from the account under the name [redacted], with the card name being Patrick Fallon. I am requesting a refund to be issued back to my card. Thank you, Patrick Fallon

I recently bought [redacted] Call of Duty Modern Warfare Points. After using some points on a season pass, I received an error message when trying to activate the battle pass. Despite trying to claim a free item to gain a tier, I encountered the same error. Consequently, my account remains at level 20 without the battle pass active. Can anyone advise on what might be causing these issues? If the problem persists, I would appreciate a refund of [redacted] CoD:MW points. Thank you.

Hello, I am inquiring about my account under the username "Mrmorellos." Regrettably, I have forgotten both the password associated with the account and the email address, which is "[redacted]" I am becoming anxious as I fear losing all the progress and achievements in various games linked to my account when my current PlayStation 4 console eventually stops working. I am aware that transferring the account to a new email would require some form of verification, which I fully understand. I am willing to provide any necessary confirmation. For instance, I have been a PSplus subscriber for over a year and can continue to provide payment details for verification purposes. Additionally, I could furnish information about the credit card I use for payments or even details about my IP address. I understand that retrieving the password may be a challenging task, and if it is not feasible, I will accept having to create a new account and start afresh. However, I am hopeful that there may be a solution to regain access to my account. Apologies for any inconvenience caused. Warm regards, Oskar Morell

My PlayStation account got banned, so I had to restart all my games like GTA and Fortnite. I'm hoping to recover my Fortnite and Grand Theft Auto accounts. My banned PlayStation ID was pkeys[redacted], and my current ID is PaulKeys-_- . If it's possible to unlink my Fortnite account from the banned ID pkeys[redacted], that would be greatly appreciated, as I've invested a substantial amount of money in it. Thank you.

I encountered a player named THEDEMONKINGHERO in Red Dead Redemption 2 online. Unfortunately, during a hideout, they started griefing me and used offensive language, including racial slurs and inappropriate comments about my family. I mentioned my parents are deceased but they continued with disrespectful behavior towards my friends who joined the game. I am requesting actions to be taken against this player for their behavior.

A few days ago, I was playing a game on my PS4 when suddenly the console shut down. Initially, I didn't think much of it, but after restarting, it shut down again when trying to play with a friend. The error code I received was CE-[redacted]-8. I followed all the recommended steps to resolve the issue, including changing extension cords and using a different cable from my brother's PS4, but nothing worked. I even deleted the games that triggered the shutdown, and my PS4 isn't overheating. I'm at a loss on how to fix this issue. Your help would be greatly appreciated!