Playstation Customer Service Issues

While I was away, I allowed my brother to use my PlayStation account and play Fifa. Unfortunately, during a match, he got into a disagreement with another player and reported them for spamming. Despite not using inappropriate language, the PSN system misinterpreted the report as false and permanently banned my account. Even though I was recently unbanned for a month, the previous suspension may have led to this permanent ban. I believe this situation is unjust as I have always followed the guidelines to ensure a safe gaming environment. I kindly request a thorough review of this issue and the removal of the permanent ban on my account, as I have not engaged in any activities warranting such action.

I am a PlayStation 4 user with the PSN ID Warbound316. Recently, I responded to a spam message on PSN and was then logged out of my account on the console. It seems like my account might have been hacked because my friends started telling me they received messages from my account. Now, when I try to log in, it says I have been banned. I need this issue resolved as soon as possible. I'm not sure why I was banned, as it seems my account was accessed by someone else.

I suspect someone has gained unauthorized access to my account, resulting in my ban. When I attempted to log in, I discovered that my account information had been altered, including my username and date of birth, which has consequently locked me out. The username for the affected account is Grimkiller47, and the associated email is [redacted] The password for this account is U.s.Redman1992. The correct date of birth on file should be 12-14-[redacted]. I kindly request assistance in recovering my account or completely deleting all associated information. Thank you.

This morning, my PS4 account got suspended for "pornographic images." While playing Madden, some kids in the game chat were harassing me, and I retaliated by sending them a random inappropriate image. I regret my actions, and I am looking to appeal against the 30-day suspension. I hope to share my side of the story to clarify the situation. Can anyone provide me with a contact phone number or email for PlayStation support so I can discuss this issue further?

I preordered "Discover University" for Sims 4 and it's now available. However, I'm being prompted to repurchase the entire add-on. After checking my bank account, I noticed two separate transactions for ordering 2 add-ons on the same day, totaling $42.79. I seem to have paid for an expansion pack that I shouldn't have. Is this due to it being released today, or could there be another issue causing this discrepancy?

Hello, I'm Amir, and my account got banned because it uploaded content to Community Post that breached the Code of Conduct in the Terms of Service. I have a little son named Jack. I wasn't home for a few days, and when I returned, I realized my account had been banned. I'm reaching out to PlayStation support to kindly and helpfully assist me in restoring my account. Any available information would be greatly appreciated. Thank you for your support.

I made sure to disable the auto-renewal option for my PlayStation subscription. However, I was surprised to find out that you still charged me for a one-year subscription. I haven't used my PlayStation in months due to taking care of my wife during her cancer treatment. If I decided to renew, I would have done it at a more convenient time. Please clarify why this charge occurred and process a refund promptly. - A. K.

I have been receiving notifications on my slim console for the Call of Duty Black Ops 4 application prompting me to remove the disk and delete the application. Despite following these steps repeatedly, the issue persists. I attempted to reinitialize the console, purchased the game from the store, and discontinued using the disk, but the problem remains. Currently, my system is frozen and unable to run any game or application. I purchased the console on December 26th, [redacted], nearly a year ago. I would appreciate any assistance in resolving this matter. Looking forward to your response. Thank you. - C. Long

After downloading Spider-Man, I encountered severe lag, unlike with other games. Following a PS4 restart, a corrupt database error surfaced, leading me to recreate the database in safe mode to access my account. Even after uninstalling Spider-Man, my system continued to freeze and crash while navigating or launching games. I attempted updating in various ways, but the issue persisted. Reinitializing the system only led to more crashes, with the error message "cannot access system storage" appearing. Despite it stating the system was up to date, I couldn't get it to recognize discs and it consistently crashed. I simply wish to enjoy my games and movies without these disruptions.

I was banned approximately a month or two ago. Despite my attempts to contact support, I received no clarification. My suspension appears to be related to a PS3, a console I have not owned for years. I kindly ask for an investigation into the IP address associated with the device that led to my account suspension. I am confident that a review will reveal that I am not responsible for the actions leading to the ban. I have been an active user on the platform for nearly five years and have made significant investments in it over time.

Yes, I have two accounts - one for my son, [redacted], and one for myself, [redacted] I contacted PlayStation about unauthorized charges from another account less than a month ago. Both my son's and my accounts have authorizations, but now my son's account is unexpectedly locked. I am seeking information on why this has happened. I previously informed the bank, and charges from PlayStation for our accounts were legitimate. It appears another individual made numerous unauthorized charges in a single day.

Hello, I'm reaching out because my son's PSN account has been inaccessible since Wednesday, December 4, [redacted], and we've been unable to log in since then. I have a screenshot of the error message. PSN Username: shimadamada21 Email: [redacted] Regrettably, my son, Jarred Miguel B., can no longer access his email account. We would greatly appreciate any assistance in resolving this matter as he has invested numerous hours playing games on his account. Thank you for your help. Best regards, Julius B.

My PlayStation Network username is amadoni19, and I recently received a ban for violating community guidelines. However, I believe this ban is unjust as I have not used any vulgar language, uploaded videos or audio, or directed abuse at other users. The only comment I made about others was referring to them as clowns, which I believe does not warrant a 7-day ban. I kindly request a review of my account and hope for the ban to be lifted or reduced as I feel it was imposed unfairly. I would appreciate your prompt attention to this matter. Thank you.

Good morning, I go by the name Tysaiah Smith, and my PS4 username is saiahasaimu. Recently, I tried to log into my PS4 account after purchasing a new device but couldn't access it as I no longer have my previous mobile number. The outdated mobile number on my account is [redacted]. Currently, I am stationed overseas and don't have access to this number. There was no credit card linked to my old PS4 account. I have screenshots of past purchases amounting to 0.00 that can be used for verification purposes. I'm seeking guidance on how to regain access to my account since I'm no longer logged in on the previous device. Please advise on the steps to resolve this issue. Regards, Tysaiah Smith

Hello, I'm reaching out for help regarding my PSN account under the username "kingraza27." I initially had it linked to my email address [redacted], which I believe I haven't used in over 4 years. Recently, I decided to reignite my passion for gaming by purchasing a PS4. However, upon attempting to log back into my PSN account, I realized that my old password no longer works. When I tried to reset it, the reset email was sent to my old email address [redacted], which is inaccessible to me now. I would greatly appreciate any assistance in regaining access to my account. Thank you.

Hello, my PlayStation 4 username is MilkyCuppaCoffee, and I wanted to recover the password for one of my old accounts. After attempting to sign in, I accidentally hit "Sign out," and now I am locked out of my account. I know it might seem silly, but I have been upset about it for about 10 minutes. Please reach out to me via email when you see this. My old account's email is [redacted], but you can contact me at [redacted]

Hello, I recently purchased the HITMAN 2 expansion pass on my PS4 for $59.95. However, after searching my PS4 for an hour, I can't seem to find it. Even though the game shows that the two missions requiring the expansion are purchased, the content is not accessible within the game itself. I checked the add-ons section, which indicated that it's installed, but it doesn't appear in-game. I've attempted to restart the console, but the expansion is still missing. If this issue persists, I would like to request a refund. My account is registered under [redacted]

Hello, I am experiencing difficulty adding my debit card to my account. The issue arose when I stopped paying for PS Plus. When you attempted to charge me, I had insufficient funds, resulting in the transaction being unsuccessful. Upon adding funds again and trying to make a purchase, I encountered an error. I attempted to remove and re-add the card, but now I am receiving an error code (WC-[redacted]-5). I have ensured all my details are correct and have not used any special characters as suggested. If I need to involve my bank, I would like guidance on what to ask them to resolve this. Alternatively, any assistance without involving the bank would be appreciated.

I am having difficulties adding my debit card to my account. The card stopped working after a failed PS+ payment attempt due to insufficient funds. Even after adding funds, I couldn't make a purchase. I tried removing and re-adding the card, but now I'm getting the WC-[redacted]-5 error when trying to add it again. I have double-checked all the details, and there are no special characters involved. I'm unsure whether the issue is with the bank. If I need to contact them, what specific information should I ask for to resolve this matter? Your help would be greatly appreciated.

I attempted to re-download a game I'd deleted (Star Wars Battlefront 2), but every time I try, an X appears over the download bar and I keep getting error code CE-[redacted]-8. I've checked my disc for scratches and even rebuilt the system's database using Safe Mode option 5. Can someone clarify what this error means and how to resolve it? Thank you.