hello, I bought a playstation store gift card in the US but my playstation account says...

GetHuman-josijai's customer service issue with Playstation from December 2019

Help with my Playstation issue
Before contacting them, items GetHuman-josijai may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-josijai's own words
hello, I bought a playstation store gift card in the US but my playstation account says is in Mexico (i live at the border between the * countries and is making this more complicated) and I didn't knew before purchasing that the card I buy in the US wouldn't work with my account set up in "Mexico". I also tried adding my credit card to my account but again my credit cards are from a US bank and the account is set up as Mexico.*could I get my account change to USA country? or could I get a refund for my gift card? or is there somehow I could get that credit $** in my playstation account?*I would really appreciate your help, thank you in advance!

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Playstation

Customer service issue
Reported by GetHuman-josijai
Dec 2nd, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 43614 others
0 customers following this

Timeline

GetHuman-josijai started working on this issue
Dec 2nd, 2019 11:52pm
GetHuman-josijai indicated the issue is not fixed yet.
Dec 3rd, 2019 3:55am
GetHuman-josijai shared this issue with friends on Facebook
Dec 3rd, 2019 3:56am
GetHuman-josijai indicated the issue is not fixed yet.
Dec 3rd, 2019 3:57am
GetHuman-josijai indicated the issue is not fixed yet.
Dec 3rd, 2019 6:06pm
GetHuman-josijai shared this issue with friends on Facebook
Dec 3rd, 2019 6:07pm
GetHuman-josijai indicated the issue is not fixed yet.
Dec 3rd, 2019 7:34pm
GetHuman-josijai indicated the issue is not fixed yet.
Dec 3rd, 2019 11:56pm
GetHuman-josijai shared this issue with friends on Facebook
Dec 3rd, 2019 11:58pm