My son's account was hacked. As soon as I uploaded my credit card information whomever...

GetHuman3848228's Refund a Charge issue with Playstation from October 2019

Help with my Playstation issue
The issue in GetHuman3848228's own words
My son's account was hacked. As soon as I uploaded my credit card information whomever took control of the account. I was trying to recover it and was unsuccessful. Then come to see on my credit card that their was a charge of a transaction date of **-**-** with a post date of **-**-**. I would like to combine that account with his current one and chance all the information as far as email, contact infor, and password. My son has had control of his account since it was created last year in June or July of ****. All my credit card information is in there to prove ownership for this time period. I did however recently change my credit card information due to fraudulent charges. I do not want to do that with this card if I am able to do what I asked. I do not remember the email that was associated with the original set up for user Id tacos*sale**. I do know the number that was associated with it which was ***-***-****. I want that number changed to my recovery number whichbis ***-***-**** with the email of M*****@***.com. I have tried to add a credit card to my son's new account of Medwards** and after I enter in the information it will not accept my credit card information. It also won't let me change that it says India in the system which is wrong. I have clearly put in primary language of English and United States for the country. What is going on? Please call me and wall me through this. Thanks. I have also called without any luck of speaking to anyone. It says that you are closed and it hangs up on whomever is calling. And like I said that the chat is unavailable as well.

GetHuman3848228 did not yet indicate what Playstation should do to make this right.

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Playstation

Refund a Charge issue
Reported by GetHuman3848228
Oct 29th, 2019 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 85378 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman3848228 started working on this issue
Oct 29th, 2019 3:24pm
GetHuman3848228 confirmed the issue is fixed. Hooray!
Oct 30th, 2019 3:41pm
GetHuman3848228 confirmed the issue is fixed. Hooray!
Oct 30th, 2019 3:42pm