Your “*-step verification” sent through text even though I KNOW MY OWN INFORMATION and...

GetHuman3845769's Account Access issue with Playstation from October 2019

Help with my Playstation issue
First: share to improve GetHuman3845769's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3845769 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3845769's own words
Your “*-step verification” sent through text even though I KNOW MY OWN INFORMATION and it still needs to be verified is severely flawed. I need to input a code that is sent to a mobile device’s number that I haven’t had for nearly a year. Your process for me to access my own account to utilize my PlayStation plus THAT I PAY FOR is ridiculous. The frustration derives from my calling and not talking to another HUMAN BEING, but a voice recorder that hangs up on me. I want to be contacted immediately so I may play the games I spend money on.*(***) ***-****.*I want to actually, verbally speak with someone who is in charge and that can actually fix this. A whole month gone and I know it won’t be refunded. So at least have the decency to take action and engage with your customers, not steer customers to your website.

GetHuman3845769 did not yet indicate what Playstation should do to make this right.

How GetHuman3845769 fixed the problem

We are waiting for GetHuman3845769 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Account Access issue
Reported by GetHuman3845769
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 85203 others
0 customers following this

Timeline

GetHuman3845769 started working on this issue
Oct 29th, 2019 1:40am