Your “*-step verification” sent through text even though I KNOW MY OWN INFORMATION and...

GetHuman3845769's Account Access issue with Playstation from October 2019

Help with my Playstation issue
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Before contacting them, items GetHuman3845769 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3845769's own words
Your “*-step verification” sent through text even though I KNOW MY OWN INFORMATION and it still needs to be verified is severely flawed. I need to input a code that is sent to a mobile device’s number that I haven’t had for nearly a year. Your process for me to access my own account to utilize my PlayStation plus THAT I PAY FOR is ridiculous. The frustration derives from my calling and not talking to another HUMAN BEING, but a voice recorder that hangs up on me. I want to be contacted immediately so I may play the games I spend money on.*(***) ***-****.*I want to actually, verbally speak with someone who is in charge and that can actually fix this. A whole month gone and I know it won’t be refunded. So at least have the decency to take action and engage with your customers, not steer customers to your website.

GetHuman3845769 did not yet indicate what Playstation should do to make this right.

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Account Access issue
Reported by GetHuman3845769
Oct 29th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 85203 others
0 customers following this


GetHuman3845769 started working on this issue
Oct 29th, 2019 1:40am