I noticed about a week ago that i have been getting achievements for Grand Theft Auto...

GetHuman-peytonfo's customer service issue with Playstation from October 2019

Help with my Playstation issue
The issue in GetHuman-peytonfo's own words
I noticed about a week ago that i have been getting achievements for Grand Theft Auto *. I do not personally own the game so I knew it wasn't me. Whoever has been using my account added a friend to my friends list by the name of Xenihum. I have been constantly logged out of my PlayStation and am a bit annoyed that someone has been using my account without my permission. I have reset my account password and deactivated my account from all PlayStation consoles. I currently have my account activated on my PlayStation and haven't had problems since I did this. If there is anything that can be done that would be great because they technically stole from me. Again if anything can be done about this person or their friend I would greatly appreciate it so that they do not do this to another person. Thank you for your time.

GetHuman-peytonfo did not yet indicate what Playstation should do to make this right.

How GetHuman-peytonfo fixed the problem
First I changed my password to something completely different from any password I had already used. Then I created * way verification. Next I deactivated my account from all Playstation systems after they logged into my account and I knew they logged into my account because I got a message saying someone else logged into my account. After deactivating I re-logged into my PlayStation and activated my PlayStation as my primary system.
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Playstation

Customer service issue
Reported by GetHuman-peytonfo
Oct 22nd, 2019 - 3 years ago
Fixed
GetHuman-peytonfo shared how to fix
Seen by 4 customers so far
Similar issue to 81765 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman-peytonfo started working on this issue
Oct 22nd, 2019 2:11am
GetHuman-peytonfo confirmed the issue is fixed. Hooray!
Oct 22nd, 2019 4:03pm

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