Hello,**After updating my PlayStation * to the new System Update (Version *.**) I have...

GetHuman3693613's Account Access issue with Playstation from October 2019

Help with my Playstation issue
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Before contacting them, items GetHuman3693613 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3693613's own words
Hello,**After updating my PlayStation * to the new System Update (Version *.**) I have since been unable to reconnect to the Playstion Network.**I know that both my Sign-In ID (E-mail Address) & Password are correct as I have them both written down incase they were forgotten.**I have however recently realized that said Email Address no longer officially exists, however that said I have never had any issues due to this with it's continued use for the PlayStation Network until now.**If this is the case in regards to it no longer working would there be a way for me to create a new PSN account for access? **As I am somewhat concerned I would lose all previous DLC content due to doing so and having to repurchase or redownload the content I already have. **Regards,**Lance Schbeiker

GetHuman3693613 did not yet indicate what Playstation should do to make this right.

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Playstation

Account Access issue
Reported by GetHuman3693613
Oct 3rd, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 71874 others
0 customers following this

Timeline

GetHuman3693613 started working on this issue
Oct 3rd, 2019 12:14am
GetHuman3693613 indicated the issue is not fixed yet.
Oct 3rd, 2019 8:46am
GetHuman3693613 indicated the issue is not fixed yet.
Oct 4th, 2019 11:18am
GetHuman3693613 indicated the issue is not fixed yet.
Oct 4th, 2019 11:20am