Hi Playstation my user name is JAHMASEO and the issue i am having is that after an acci...

GetHuman-guccimas's customer service issue with Playstation from December 2018

Help with my Playstation issue
The issue in GetHuman-guccimas's own words
Hi Playstation my user name is JAHMASEO and the issue i am having is that after an accident happened which resulted in my PS* being unplugged while in rest mode. Next time I log in to my account i came across nearly all of my games installed or not that appeared on the ps* dashboard had a triangle symbol with an exclamation point in the bottom right corner of the game saying this message "to start the application, connect the extended storage device it is installed on. To install this application on another storage device, first delete it, and then download it again or insert the disc for it." Some games like fortnite and a few others didnt have this but i believe they were not downloaded. I tried restoring licenses but the message is still there. I will still get on the chat but please let me know a response for this solution as soon as possible. *******@***.com*Happy holidays

GetHuman-guccimas did not yet indicate what Playstation should do to make this right.

How GetHuman-guccimas fixed the problem
It was an easy fix it was the extended terrabyte device that had to be repaired which is what the PS* prompted me to do the next time i turned it on. Thanks for checking up on me. Happy holidays!
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Playstation

Customer service issue
Reported by GetHuman-guccimas
Dec 27th, 2018 - 3 years ago
Fixed
GetHuman-guccimas shared how to fix
Seen by 7 customers so far
Similar issue to 19330 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman-guccimas started working on this issue
Dec 27th, 2018 2:49am
GetHuman-guccimas confirmed the issue is fixed. Hooray!
Dec 28th, 2018 3:44am

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