Some charges were on my account that we did not authorize we called and as a result the...

GetHuman718129's customer service issue with Playstation from December 2018

6 views | 18237 similar | 0 following
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Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman718129's own words
Some charges were on my account that we did not authorize we called and as a result they banned my sons account which we were not told that would happen!!! We have over ****.** dollars in this PlayStation for Fortnite he had just put vbuck cards on the account Friday he has lost everything!!! If they would have told me this I would have paid the *** over losing everything he had. it was his birthday and Christmas and this issue has ruined both special occasions for him!! I neeed to know can I pay the *** and get his account recovered this is insane for the amount of money we as parents pay on these machines we should have been told they would do that before they ban a account and you can't do nothing about it *n a Sunday!!! Please let me know what I can do ASAP to get this resolved!! Today if possible so Christmas will not be totally ruined!!! He is devastated! And so are we!

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Playstation

Customer service issue
Reported by GetHuman718129
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 18237 others
0 customers following this

Timeline

GetHuman718129 started working on this issue
Dec 24th, 2018 5:08pm

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