I downloaded the ps* installation file several times and I put the pup file into the up...

GetHuman1684640's customer service issue with Playstation from December 2018

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The issue in GetHuman1684640's own words
I downloaded the ps* installation file several times and I put the pup file into the update file and I created * folders * PS* and the other Update all uppercase characters and I formatted my USB drive before I transferred the file to my USB drive. So I put it into my USB first on the ps* and then i held down the power button on the ps* and waited for the *nd beep and then it went into safe mode. So I selected initialize ps* install system software and it gives me this code su-*****-*. I've done this like * times but still the same code everytime! And like * time it would download the update and it would get to ***% done and then it would still give me the same code! Hoping you can help me with is matter thanks.
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Customer service issue
Reported by GetHuman1684640
Dec 4th, 2018 - 2 mons ago
I have an issue with Playstation too
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GetHuman1684640 started working on this issue
Dec 4th, 2018 1:20am