Buenas noches, tengo un problema en el planet Fitness de rexville bayamon,necesito que...

GetHuman3971270's Refund a Charge issue with Planet Fitness from November 2019

Help with my Planet Fitness issue
First: share to improve GetHuman3971270's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3971270 may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman3971270's own words
Buenas noches, tengo un problema en el planet Fitness de rexville bayamon,necesito que me eliminen un cargo de$**.** que me cobraron porque cuando trataron de cobrar no pudieron, yo fui a cambiar el n*mero de cuenta y le expliqu* a chica que me atendi* que ya esa cuenta estaba cerrada y por eso fui a cambiarla, ella me dijo que lo intentar*a pero que probablemente no se podr*a porque estaba muy cercana a la fecha, pero luego de hacer algo en la computadora me dijo que todo estaba bien que acept* el cambio, luego me salen con que tengo recargo porque no se pudo hacer el pago por no tener fondos, si yo le dije a ella claramente que esa cuenta estaba cerrada, o sea como lo iban a cobrar si por eso fui a cambiar la cuenta, otra chica me dice ahora que para el cambio tiene que ser con ** dias de anticipaci*n pero eso no me lo dijeron en el momento que fui a hacer el cambio, quiero pagar la mensualidad pero esos $**.** de recargo no me lo deben de cobrar entiendo no fue mi culpa, espero puedan ayudarme, gracias anticipadas.

GetHuman3971270 did not yet indicate what Planet Fitness should do to make this right.

How GetHuman3971270 fixed the problem

We are waiting for GetHuman3971270 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Planet Fitness customer problems.
What Is the Planet Fitness Cancellation Policy?How Do I Join Planet Fitness?How Do I Cancel My Planet Fitness Membership?How Do I Freeze My Planet Fitness Gym Membership?How Do I Move My Planet Fitness Membership?
Do you have a customer issue as well?
We can help you get Planet Fitness's attention and get better help faster. Tap below to get started.
Having Planet Fitness issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Planet Fitness

Refund a Charge issue
Reported by GetHuman3971270
Nov 21st, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1124 others
0 customers following this

Timeline

GetHuman3971270 started working on this issue
Nov 21st, 2019 1:23am

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies