I signed up for a year membership, and was told that if I canceled before October **th...

GetHuman3703758's customer service issue with Planet Fitness from October 2019

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The issue in GetHuman3703758's own words
I signed up for a year membership, and was told that if I canceled before October **th, ****, that I wouldn’t be charged another annual fee, nor would I have to pay to cancel. While my canceling was free, they still charged me ** dollars to my account October *st, ****, which resulted in my account overdrafting. I need my money back, considering I canceled before I was told to, and I am not staying with them for another year, so why would I pay another annual fee?!

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What Is the Planet Fitness Cancellation Policy?How Do I Join Planet Fitness?How Do I Cancel My Planet Fitness Membership?How Do I Freeze My Planet Fitness Gym Membership?How Do I Move My Planet Fitness Membership?
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Planet Fitness

Customer service issue
Reported by GetHuman3703758
Oct 4th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 2328 others
0 customers following this

Timeline

GetHuman3703758 started working on this issue
Oct 4th, 2019 3:56pm