have had a terrible experience dealing with a financial matter I want to cancel my memb...

GetHuman-vbellant's customer service issue with Planet Fitness from September 2018

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The issue in GetHuman-vbellant's own words
have had a terrible experience dealing with a financial matter I want to cancel my membership immediately.**Membership to PF was offered through my employer. So far I have enjoyed the membership but recently paid my bill online ealry using a credit card and the PF app. My checking account was debited anyway. I incurred a ** NSF Fee. The GM for Eubank PF said I didn't come in physically to change my information so therefore the incident is MY fault. Great customer service NOT..WTH...why have an app...that says you can change your information if that is not the case. **It was never told to me NOT to use the app...to do such things. The app was touted as a great tool for customers. The app even says CHANGE PAYMENT. It took the payment. ..which I did earlier in lieu of expected issues with my checking account. I wish now to cancel my membership and I do not want to set foot in the EUBANK Planet fitness to do it. **I am soooooo disappointed in the way you guys do business. Thought you were different. You made your money a double payment off me now please cancel me out. I will go somewhere else. **I have the option of using a Veterans gym for free but, choose your gym...now I just want out. **Please cancel my membership and i am relaying my experience to social media....civilian and military. People need to know...this is not how you treat people. **VONDA BELLANTE*SSG, USA*Retired**"Freedom ain't Free"
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Planet Fitness

Customer service issue
Reported by GetHuman-vbellant
Sep 18th, 2018 - 6 mons ago
I have an issue with Planet Fitness too
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GetHuman-vbellant started working on this issue
Sep 18th, 2018 8:27pm