I left home with a coupon code from an e-mail you sent to me with the intent of orderin...

GetHuman-sspotts's customer service issue with Pizza Hut from June 2018

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The issue in GetHuman-sspotts's own words
I left home with a coupon code from an e-mail you sent to me with the intent of ordering from the Pizza Hut iPhone app. The code was AC*RB*EA*VD* and offered **% off regular price menu items. **I ordered * menu priced pizza for a total of $**.**. The app would not take the discount code so I had to pay full price! I assumed I could get it fixed when picking up at the store.**The manager at the store would not accept the discount saying "that's an online thing." Even through I explained I ordered online via the app he would not accept the coupon so I had to pay full price. **Upon returned home, I put the same pizzas in my online shopping cart from the Pizza Hut link in the original e-mail with the discount code. There the code was accepted and indicated my order would be discounted $**. **.**As far as I'm concerned, Pizza Hut owes me $**.** for the missed code. I order a lot of pizza but will consider going elsewhere because this hassle, the indifference from you store staff, and the deficiencies of your app.**From the confirmation e-mail for the order....YOUR ORDER - ************************* *Placed on June * at **:** PM**Please let me know how you will resolve this.
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Pizza Hut

Customer service issue
Reported by GetHuman-sspotts
Jun 7th, 2018 - a yr ago
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Timeline
GetHuman-sspotts started working on this issue
Jun 7th, 2018 5:26pm