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Philips Norelco Customer FAQ

Top Answers & How-to Guides

What is Philips Norelco's Phone Number?

The question we are asked most often is about how to talk to Philips Norelco customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is it possible to trim facial hair with a Philips Norelco electric shaver?

Yes, it is definitely possible to trim facial hair with a Philips Norelco electric shaver. Our electric shavers are designed to cater...
Ask any question you have about Philips Norelco customer service, get an answer now.

Recent Philips Norelco Customer Questions

My 3960 shaver quit after 2 months. Should I send it for repair? If so, please send instructions.

Yes, your Philips Norelco 3960 shaver should still be under warranty if it quit after 2 months of use. Instead of sending it for repair immediately, here are some troubleshooting steps: make sure the shaver is properly charged. A full charge requires approximately 1 hour. If it isn't charging, try a different outlet. If the shaver still isn't working, then reaching out to Philips Norelco customer service about your warranty is recommended, and they will guide you through the process of having your shaver repaired or replaced under warranty.
Asked Feb 17, 2024 6:40 PM

Help me with my Philips Norelco customer service issue

Warranty

What is the warranty period for Philips Norelco products?

The warranty period for Philips Norelco products varies by model. Generally, Norelco offers a standard warranty of 2 years from the...

Battery Life

How long does the battery of a Philips Norelco electric shaver last on a single charge?

The battery of a Philips Norelco electric shaver typically lasts for around 60 minutes on a single charge. This provides enough power...

Waterproof

Can I use my Philips Norelco shaver in the shower?

Yes, most Philips Norelco shavers are designed to be used in the shower. These shavers are equipped with a waterproof feature that...

Blade Replacement

Are the blades of Philips Norelco shavers replaceable?

Yes, the blades of Philips Norelco shavers are indeed replaceable. We understand that over time, the blades may wear out or become...

Maintenance

How often should I replace the shaving heads of my Philips Norelco shaver?

We recommend replacing the shaving heads of your Philips Norelco shaver every 12 months to ensure optimal performance and a comfortable...

Compatibility

Do Philips Norelco shavers work with all hair types?

Yes, Philips Norelco shavers are designed to work effectively with all hair types. Whether you have coarse, thick hair or fine, thin...

Skin Sensitivity

Are Philips Norelco shavers suitable for sensitive skin?

Yes, Philips Norelco shavers are suitable for sensitive skin. We understand that individuals with sensitive skin require extra care...

Shaving Products

Can I use shaving cream or gel with my Philips Norelco shaver?

Yes, you can use shaving cream or gel with your Philips Norelco shaver. Our shavers are designed to be compatible with shaving cream...

Travel Compatibility

Are Philips Norelco shavers dual voltage for international travel?

Yes, Philips Norelco shavers are dual voltage, making them suitable for international travel. These shavers are designed to work with...

Charging

Can I use my Philips Norelco shaver while it's charging?

Yes, you can use your Philips Norelco shaver while it's charging. Our shavers are designed to provide you with the utmost convenience...

Trimming

Is it possible to trim facial hair with a Philips Norelco electric shaver?

Yes, it is definitely possible to trim facial hair with a Philips Norelco electric shaver. Our electric shavers are designed to cater...
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