On April **th I had $****.** of work done to my **** Acura MDX. The staff had no remark...

GetHuman-sarahndi's customer service issue with Pep Boys from May 2018

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The issue in GetHuman-sarahndi's own words
On April **th I had $****.** of work done to my **** Acura MDX. The staff had no remarks about my car except they were finished working on it. Later that same evening I heard a strange noise from the tires since i had just had it worked on I figured I was being paranoid. Several days later I heard a much louder noise coming from approximately the same area as the sound I had heard the evening I brought it home. I got off the freeway to inspect my car. I found the passenger side front wheel SEVERELY cracked at the spokes In addition to Two wheels on the drivers side with cracks as well. My cars been sitting on the store parking lot for a week I’ve been in * times spoke to the manager, on Monday, who agreed to be there Tuesday to continue discussing the situation and wasn’t going to be in the store until Friday but he happened to not be there when I got there.
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Pep Boys

Customer service issue
Reported by GetHuman-sarahndi
May 12th, 2018 - 10 mons ago
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GetHuman-sarahndi started working on this issue
May 12th, 2018 12:18am