To: Pennymac Loan and Tax Services**From: Stacey Washington****** Lusby Ridge Road*Acco...

GetHuman-swash's customer service issue with PennyMac Loan Services from July 2018

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The issue in GetHuman-swash's own words
To: Pennymac Loan and Tax Services**From: Stacey Washington****** Lusby Ridge Road*Accokeek, MD ******Ref: Loan Number – ***********Veterans ***% Disability Property Tax Exemption Claim Status **I have received several letters*documentation from you in reference to this request after numerous submissions. Please note that you have lowered my monthly Mortgage in reference to the attached in conjunction with *** % military disability, property exemption. This request is to receive retroactive compensation in reference to the attached. My initial request for this compensation was made back in March **** in conjunction with the request that you previously received as reflected in the lowering of my monthly Mortgage. **Please see the enclosed documentation in reference to Loan Number - ********** concerning my ***% military disability, property exemption status retroactive to July ****. I submitted the attached info to Pennymac several months ago specifically March **** via phone conversation, official correspondence to Pennymac and via Maryland State intervention but have yet to receive retroactive compensation. Why is compensation taking so long? **Please advise as to the current status of my retroactive compensation. Thanks in advance for your prompt response. **Enclosures:****Department of Maryland Assessments and Taxation Veterans Exemption Letter***State of Maryland Department of Assessment and Taxation Application for Exemption for disabled Veterans (with Veterans Administration verification back to July ****) ***Department of Veteran Affairs Benefits Letter indicating ***% Permanent VA Disability***Pennymac Documentation indicating Loan Number and Address***DD *** ***Stacey Washington****** Lusby Ridge Road*Accokeek, MD ******Cell: (***) ***-*****S*****@***.com*Stacey.W*****@***.com

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PennyMac Loan Services

Customer service issue
Reported by GetHuman-swash
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 26 customers so far
Similar issue to 7 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account

Timeline

GetHuman-swash started working on this issue
Jul 5th, 2018 12:06pm
GetHuman-swash indicated the issue is not fixed yet.
Jul 5th, 2018 1:08pm
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Jul 5th, 2018 1:34pm
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Jul 5th, 2018 1:39pm
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Jul 5th, 2018 2:17pm
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Jul 5th, 2018 2:17pm
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Jul 5th, 2018 5:41pm
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Jul 5th, 2018 11:37pm
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Jul 6th, 2018 12:09am
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Jul 6th, 2018 12:12am
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Jul 6th, 2018 8:32am
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Jul 6th, 2018 1:10pm
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Jul 6th, 2018 1:29pm
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Jul 6th, 2018 2:59pm
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Jul 8th, 2018 1:15pm
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Jul 8th, 2018 1:19pm
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Jul 8th, 2018 8:32pm

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