PayPal Customer Service Issues

On May 11, [redacted], I set up an auto-payment for a ticket to the “Van Gogh: the Immersive Experience” hosted by Fever but was surprised to find out on the day of the show that it was postponed until Oct 19 without any notification. Many ticketholders were in the same situation. I am seeking a full refund, even though I heard they are not issuing them. I know someone who managed to get one, so it’s worth a try. I have now purchased a ticket from another company for a show in January in Tacoma. Here is the email I sent to Fever requesting a refund. I appreciate any assistance you can provide. Thank you, Janette B. [redacted]

Dear Sir, I am Mohammad Amirul Islam. My account is [redacted] I would like to know why my account has been restricted. I received a notification stating that my PayPal account has been limited due to activity that violates the User Agreement. Unfortunately, I am unable to use PayPal services anymore. I understand that any banking or credit card information linked to my account cannot be removed or used to create a new account. Although I can still access my account details, I am unable to send or receive money. Any funds in my account will be held for [redacted] days, and I will receive an email with further instructions on transferring the money. I kindly request more information regarding the restriction on my account at your earliest convenience. Best regards, Amirul

My account has been permanently closed, and despite being informed twice that this decision is final, I am seeking clarity on the necessary steps to retrieve my funds. As a retired pensioner, I heavily rely on my PayPal account for my retirement hobbies, including stock photography and running an Ecwid store for my craft items. Currently, I have £[redacted].53 in my account, a significant amount for me which I intended to use to purchase supplies for my craft hobbies. However, I have been informed that I will not be able to access these funds for up to [redacted] days, after which I will receive an email notification. This restriction impedes my ability to receive payments for my stock photos and sell my craft products, which serve as my primary source of income. I am hopeful that you can assist me in navigating this challenging situation, as the automated responses I've received thus far have not addressed my concerns adequately. Considering the inconvenience caused, I kindly request clarification on the following: 1) Possibility of an immediate release of funds 2) Timeline for receiving the email notification 3) Procedure for fund release 4) Identification of any potential issues hindering fund release Thank you for your attention to this matter. Best regards, A. Royle

Hello, I currently reside in Germany and forgot to update my phone number with PayPal when I changed it. I am now facing an issue with the authentication process as only my inactive phone number is linked for receiving texts or calls to verify my account. Additionally, I am unable to contact PayPal's customer service in Europe as I need to be logged in, but I can't do so without the correct phone number. Can you assist me in updating my phone number on my account or provide a European customer service contact number for PayPal? Your help is greatly appreciated. Thank you, Erin Bridge

After conducting a review of your account, we have found that you have violated PayPal's Acceptable Use Policy. Consequently, your account has been permanently restricted, preventing you from using PayPal for any further transactions. This action is outlined in the PayPal User Agreement, specifically in the sections concerning Restricted Activities and Actions We May Take. It is essential that you remove any mentions of PayPal from your websites or auctions, including payment options, the PayPal logo, and the shopping cart. Any bank or credit card details connected to your PayPal account cannot be deleted or reused to create a new account. While you can still access your account information, you will be unable to send or receive funds. If there are funds in your PayPal balance, they will be held for up to [redacted] days to cover any outstanding obligations from violations of the User Agreement and Acceptable Use Policy, such as liabilities to third parties or PayPal for breaches, including liquidated damages. In cases where chargebacks result in a negative balance, it is necessary to settle the outstanding amount to avoid further consequences. Customers permanently restricted for violating the Acceptable Use Policy are not allowed to use PayPal services or open new accounts.

I purchased a Senior electric scooter using PayPal but did not receive an invoice. The company only provided a contact address, which proved to be unresponsive with a non-functional page. The order date was 09-07-[redacted], and the payment of $89.99 was deducted from my bank account on the same day. The payment details show an ACH Payment to PayPal with the information: ZHANG GE JIA TW*. I bank with Pueblo Bank & Trust in Pueblo, CO. I prefer to receive the scooter as ordered or receive a refund if unable to obtain it.

On September 9, [redacted], I purchased a camera via PayPal using my Discover credit card from Noelle Shaldone. The camera was supposed to be a Nikon D3500 but turned out to be a Niko D3100. Upon noticing the discrepancy on September 18, I tried to contact Ms. Shaldone through Facebook Messenger, but her account was no longer active. I opened disputes with both PayPal and Discover Card. Ms. Shaldone reached out to me on Facebook Messenger after Discover contacted her regarding the situation. I returned the camera to her with USPS tracking number [redacted][redacted]03. She confirmed receiving the camera and promised to refund the $[redacted].00 through PayPal. Despite canceling the disputes with PayPal and Discover, I have not received the refund. PayPal explained that Discover needs to contact them to release the funds. Discover informed me they closed the matter and can't assist further. After multiple calls between PayPal and Discover without resolution, the latest advice from PayPal is that Ms. Shaldone must initiate contact to release the funds. Unfortunately, Ms. Shaldone is now unresponsive. Any assistance in expediting the refund would be greatly appreciated as I have been trying to receive it since September 18th.

I recently received an email stating that I am being charged $1,[redacted].00 through PayPal for a purchase I did not make. The company listed is MOONPAY.com. They provided a number to contact PayPal, [redacted]. I am reaching out via the internet and have not used the provided phone numbers. I tried to copy the bill but was unable to do so. Whenever I try to retrieve the account numbers, the message disappears, and I am forced to start over. I am submitting this message and looking forward to a response. Thank you! 😊

Subject: Urgent Help Needed with Hacked PayPal Account Hello, I am reaching out for urgent assistance regarding my PayPal account being hacked. The email address associated with my account was compromised on Facebook, allowing the hacker to change the email linked to my PayPal. Consequently, I cannot access my account or reset the password since the hacker receives all the verification codes. Unfortunately, I forgot to update my phone number in the account. I suspect the hacker may have gained access to my PayPal seeing as I cannot log in, and my old email, [redacted], was taken over and compromised. There may be a link with my FNB card on the account, which worries me about the safety of my personal information and the balance in the account. I appreciate the help you provided previously with disputing charges from TOTALAV. However, currently, I am unable to log in despite using the correct password. To clarify: - Name: Robert McIntyre - Current Email: [redacted] - Compromised Email: [redacted] - New Phone Number: [redacted] - Old Phone Number: [redacted] Given the urgency of this matter and our location in South Africa, please assist promptly, considering we cannot receive overseas calls via our VOIP line. Thank you for your attention. Robert McIntyre

Issue No. 1: I encountered a problem with my BDO Visa debit card while making purchases on eBay through PayPal. Despite my bank's attempt to "whitelist" the card, PayPal still declined it. I resorted to using another debit card from BPI for two transactions. I kindly request PayPal's assistance in resolving this issue promptly. Once resolved, please email me the confirmation at [redacted] Thank you. Issue No. 2: My BDO and BPI debit cards faced issues with PayPal after a few successful transactions. I tried to confirm my BPI card, resulting in unnecessary charges and rejections. It's frustrating that as a genuine user, my transactions are being disrupted. I urgently need PayPal to address this matter to prevent losing an eBay purchase. Please reverse the second P100 charge for the card confirmation promptly.

I had my employer deposit my paycheck onto my PayPal debit card, thinking it was activated. Accidentally, I provided the wrong account number displayed on the app. I contacted customer service, and they issued a new account number and activated the card. However, I urgently need access to my funds today for a critical doctor's appointment. Unfortunately, my employer cannot issue a check until the funds are refunded. It is crucial for me to receive the money promptly. I have all the necessary details, including the initial and updated account numbers, and personal information. Can anyone assist me with this pressing matter? Your help would be greatly appreciated.

I have received multiple notifications from your team regarding potential fraudulent activity on my account via email. However, my attempts to contact your support line have been unsuccessful as they have not been able to assist me. Despite changing my password as advised, I continue to encounter issues accessing my account due to a series of unusable passwords. Recently, I experienced a troubling situation where my credit cards were compromised, and unauthorized purchases were made through my PayPal account. Following this incident, I promptly canceled the compromised credit cards and removed them from my PayPal account to prevent any further unauthorized transactions. Despite contacting PayPal about this matter, they redirected me to my credit card provider for resolution. I am currently unable to log in to my PayPal account because my newly set passwords are not being recognized. This situation is concerning as unauthorized individuals could continue to exploit my account. I am now seeking to close my existing account and create a new one, but I am facing difficulties in doing so. It has been a month since the fraudulent activity occurred, and I am eager to address this issue promptly. Thank you, Alice L. [redacted]

Hello, A few months back, my PayPal account was restricted, and I have been unable to discern the reason for this action. Despite my attempts to appeal the decision, I was unsuccessful in finding a resolution. I recently reached out via email, but I have not received a response, as I have not accessed my PayPal account for an extended period. Presently, a friend needs to receive funds from me, but due to my account's restrictions, I am unable to facilitate the transfer. Initially, I believed the restriction would last for only three months, but it appears it will persist for six months. I had intended to rectify the situation by closing the current business account and opening a personal one instead. As a content creator, specifically streaming on Twitch, I considered this account to be for business purposes to safeguard the privacy of donors. Could you please advise on the next steps to rectify this issue? Although I am uncertain about the cause of the restriction, I am convinced it was made in error and am eager for an explanation. Thank you in advance.

I made a purchase from BuyGoodsInc last night, and after completing my order, the app presented me with several other options to buy additional items. I chose not to purchase anything else and proceeded to click the "pay now" button. To my surprise, this morning I noticed that BuyGoodsInc had charged my checking account $19.99 for an unspecified item. I did not authorize this additional charge, as I did not select any extra items prior to completing my purchase. I accept the charges for the items I intended to buy, but I am disputing the $19.99 charge. I kindly request that this charge be reversed promptly as I did not authorize it.

I am writing to inform you of my plan to submit a complaint to the FTC due to what seems to be a refusal to grant access to the market for customers who do not possess a cell phone capable of receiving text messages, affecting 4% of U.S. households. This action is contradictory to federal regulations. During my attempts to reach your customer service representatives by phone and request to speak with a supervisor, I was informed that no supervisor was available initially. After persistent insistence, I was placed on hold with the first phone representative stating there were 8 callers ahead of me, leading to a 45-minute wait. It is not plausible to believe such claims. As a result of this unacceptable and unlawful behavior, I intend to not only file an official complaint with the government but also share negative feedback on various online platforms for an extended period. When faced with such misconduct, my response tends to be extensive.

On November 3, I accidentally ordered an Xmas tree that is much taller than I anticipated. I paid a total of $[redacted].37 for invoice [redacted] from Monamadejewelry on Etsy. After researching, I discovered that Monamadejewelry started back in [redacted], and I seem to be their first customer. I contacted them within 2 hours of placing the order, requesting cancellation repeatedly. Despite their assurances to handle it, they have not canceled my order. After multiple texts, it seems my 9ft Xmas tree is still set to ship tomorrow. I believe they have my money, but it has not been processed yet. Please assist me by reaching out to them urgently to prevent the shipping of the tree. I can be reached via phone or email. Thank you for your prompt attention. Regards, Cathleen

Dear Pay Pal Customer Service, I am writing to address an issue with a chargeback from a disputed order made on July 19, [redacted]. The company in question owes me $[redacted].80, and despite my efforts to resolve this matter with them, no progress has been made. The email correspondence from Wigsis.com suggests involving PayPal to adjust the chargeback amount to $[redacted] for a refund through my bank. However, I am uncertain if I even have an active PayPal account. Your assistance in resolving this matter would be greatly appreciated. Sincerely, Nadine H.

Case ID: PP-R-BGM-[redacted]51 Seller: HONG KONG TAIYI INTERNATIONAL TRADE LIMITED Amount: $69.24 USD Refund Requested: $69.24 USD Transaction ID: 3AK21049J[redacted]6 I purchased a 5-foot pirate skeleton (Halloween decoration), with the money deducted from my Citi Visa account immediately. Unfortunately, I never received the product. Despite attempts to reach out to the seller, they failed to respond. The seller furnished Citi Visa with supposed delivery evidence for a different 2.30-pound item, not the 10 to 15-pound skeleton I ordered. To add to the confusion, the UPS Tracking information did not clearly list my address as the delivery destination.

Hello, my name is Jerry. I am disabled and struggle with writing in English, so I rely on Google Translator. I am having trouble logging into my PayPal account on my computers and came across this forum during my research. I am hoping someone here can assist me. I need to identify which email address is associated with my PayPal account, as I am experiencing issues with multiple websites. I am unsure if I can change the email linked to my PayPal account and would appreciate guidance on how to do so. I suspect I may have used a Proton email address that is now showing as suspended or linked to suspicious activity. I am awaiting clarification from the company but am unsure about the situation. My main concern is ensuring I have the correct email addresses linked to my PayPal and exploring the possibility of changing them without causing any disruptions. I appreciate any help or advice you can provide as I await your response. Thank you.

I'm having trouble logging into my account due to receiving emails about suspicious activity. Despite logging in directly from the main site, I still get alerts about this and then a message prompting me to secure my account. I opted to receive a text code but haven't received it after inputting my cell number. Unfortunately, I have been unsuccessful in reaching anyone via phone or online for assistance. I need to understand and address the issue of the so-called "suspicious activity" on our shared PayPal account. Thank you.