I changed my phone number. Because I no longer have access to my previous phone number...

GetHuman5888045's customer service issue with PayPal from March 2021

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Email, phone number, Name, last 4 digits of Social Security Number, ability to receive access code, and account log in
The issue in GetHuman5888045's own words
I changed my phone number. Because I no longer have access to my previous phone number I cannot receive the text authentication code and therefore cannot log in to my account at all. **I’ve called previously and they were not able to help me. I was sent instructions and messages and links to fix the problem — which ALL required logging in to my account to access!!! It’s very exasperating. **If I cannot have the *-step verification removed externally, so that I can log in and update my information myself...I would like to DELETE this account ASAP. If I cannot access my account I don’t like it being out there at all. Again, I tried to delete my account in the phone previously but my agent had terrible English and was impossible to understand. She sent a link which required my logging in to delete my account. **I’m beyond frustrated. I would either like to access my account and update my number or delete it all together. It’s unacceptable for me to have an account with all my payment information out there and completely inaccessible to me.

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PayPal

Customer service issue
Reported by GetHuman5888045
Mar 25th, 2021 - 4 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 41684 others
0 customers following this

Timeline

GetHuman5888045 started working on this issue
Mar 25th 8:51pm