My case D-********* was denied. It was denied because I did not send back something I...

GetHuman-shillma's customer service issue with PayPal from March 2021

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The issue in GetHuman-shillma's own words
My case D-********* was denied. It was denied because I did not send back something I never received in the first place. I did not get the wrong item, I did not receive anything, nothing at all from Laiyin Trading.*I have sent * (three) emails to paypal telling you that I have NEVER,NEVER NEVER received anything from Laiyin. After filing my claim paypal changed the claim from DID NOT RECEIVED ORDER to GOT WRONG ORDER. I sent you a email asking why it was changed because I STILL had not received ANYTHING from Laiyin. I got a email from you telling me if I send back what I received, Laiyin would send me a refund. I sent you another email AGAIN saying I never received anything from Laiyin to send back. I believe PAYPAL did not look at or read the emails I sent* had they they would have seen I did not receive anything ,nothing at all from Laiyin. So if you can tell me how I can send nothing back to Laiyin (because that is what they sent me nothing) so that I can get my refund please do. P.S. I have also sent emails to Laiyin which they never responded back.

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PayPal

Customer service issue
Reported by GetHuman-shillma
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 42046 others
0 customers following this

Timeline

GetHuman-shillma started working on this issue
Mar 22nd 9:00pm