PayPal Customer Service Issues

Hello, I recently received an email at [redacted] instructing me to update my credit card information. However, when I attempted to log in, my password was not working. I am unsure when I last accessed my account. They mentioned sending a verification code via text, but my landline on file cannot receive text messages. I can receive texts on my mobile phone at [redacted]. Kindly update the number on my account so I can proceed with updating my card details. Thank you, Art Mcfarlane.

I haven't used my PayPal account since I set it up years ago. Now, I am trying to log in to access a payment, but I can't receive the authentication code since the phone number on file is no longer active. How can I log in without this code? There is a deadline today to avoid a fee, which I hope won't be imposed due to this issue. I have my password and didn't foresee this problem.

Dear Customer Support, I recently used PayPal to pay a bill but encountered an issue as I mistakenly provided my home phone number instead of my cell phone number, which I need to receive a code to complete my account setup. Despite my attempts to correct this with PayPal, I have not been successful. Please update my account information so I can finish the process. The transaction under my name, Pearl S., at [redacted] Jefferson Terr. Northeast Aiken, SC [redacted] in the amount of $[redacted].97 was for an Express charge. I would appreciate your prompt assistance in resolving this matter. Thank you.

I have been playing a game called [redacted] Block Fun on my phone where you can actually win money through PayPal. I have won close to $2,[redacted], specifically $1,[redacted], but it has been over a month and I am unable to access the money. I need these funds for my bills, but I am struggling to find assistance to release the money to my account. I would greatly appreciate it if someone genuine could help me today with this matter. If possible, please reach out to me at [redacted]. Thank you.

I operate a social media marketing business. Lately, a dispute arose with a client who insists the payment was for a bag purchase from a different website. I have shared all the necessary details with PayPal, including invoices and our communication, to prove the services were rendered. Unfortunately, despite providing evidence of service delivery, I lost the case. Since it was a digital service, I lack a tracking number. As a result, I am at a loss of both funds and the service I provided. I have filed an appeal but faced another defeat. Your assistance would be greatly appreciated. Thank you.

I made a purchase from Callie Jewelry on December 10th. When I checked my PayPal statement, I noticed that the payment was made to a company named Open Unique Trading Limited. I suspect this might be a scam, so I had to replace my bank card as a precaution. I'm distressed as I am uncertain about the legitimacy of this company. I have already raised a dispute with PayPal regarding this issue. I authorized the payment for Callie Jewelry and not the company that received the funds. Any assistance to resolve this matter would be greatly appreciated. Thank you.

I encountered an issue with my PayPal account on December 5th. "Resolutions" were imposed, blocking access to my $[redacted].00 funds. In response, I promptly supplied the requested documents, including a photo I.D. On December 8th, PayPal acknowledged the submission and indicated a one-business-day review timeline. However, as of December 16th, my account remains inaccessible. Attempts to reach out via phone and messages to the "Resolution Center" have been fruitless, resulting in significant inconvenience and financial penalties. The delays have disrupted my Christmas shopping and caused frustration. I seek assistance in resolving this matter promptly.

I received payment for a jacket I sold on Ebay on December 8th. Shipping through USPS took place on December 10th, but there is currently no tracking information available. The buyer is becoming impatient and requesting a refund as they believe the item has not been shipped. I was advised by an Ebay representative to ask the buyer to wait until December 17th and open an "Item Not Received" claim if needed. However, the buyer has already filed a claim with PayPal. I am uncertain about the best course of action as refunding now might result in losing both the money and the coat if it arrives later. I appreciate any guidance on how to proceed in this situation. Thank you.

I have not received any communication from the company I ordered from through Paypal. The emails I have received are in an unfamiliar Asian language. Below is a copy of the email notification from Paypal regarding the order. The company seems to be called 广州芬菲中西医医院有限公司. Thank you. - D.S. You have authorized a payment of $74.79 USD to 广州芬菲中西医医院有限公司(). The charge is pending until the order is processed. Dec 3, [redacted] 12:05:16 PST Receipt No: [redacted] Hello Diane Stevens, This transaction will be shown on your credit card statement as payment to PAYPAL *FENFEIZHONG. Make sure to create a PayPal account to save your payment details for future purchases. Your security is important to us, and we monitor transactions around the clock to protect your account from fraud. Remember, you have zero liability for unauthorized purchases under certain conditions.

I noticed an unauthorized charge on my credit card via PayPal on November 26, [redacted], for $49.51 USD converted to $67.51 CAD. The seller identified is shang hai xu lin qi ye guan li zhong xin ([redacted]). It has been reported that their website, 4rsgold.com, is involved in scams based on multiple user reports. I have already informed PayPal about this fraudulent activity, but unfortunately, they denied my refund request. I have also contacted my credit card company, and they have initiated a chargeback against PayPal who is now attempting to reach the seller through email. I suspect that my PayPal account was compromised as two other accounts were also breached around the same time. I took immediate action by updating all my userids and passwords. PayPal's CaseID numbers are as follows: My initial claim on December 6: PP-I-[redacted]5, and the credit card issuer's chargeback on December 12: PP-D-[redacted]5. I am seeking a full refund of $67.51 CAD from PayPal.

I purchased some makeup several months ago and only received it two weeks back. Unfortunately, I cannot find the order number or recall the company's name. I have looked through my PayPal account but cannot match a company name to the product. One of the items arrived damaged, with the makeup spilling all over the box. I need assistance with getting a replacement, but I am unable to identify the seller. Any help would be greatly appreciated. Thank you, Lynn M.

I made a purchase on merriberrie.com for $31.93 via PayPal. The charge on my credit card appears as PayPal RAINBOWPICK. I never received an order confirmation or shipping details. After discovering that merriberrie.com no longer exists, I tried contacting PayPal. Unfortunately, I couldn't reach a customer service representative and they claimed the charge was authorized. Upon researching, I found other customers with similar experiences involving RAINBOWPICK, merriberrie, and littleplayland, indicating a scam. I trusted PayPal to handle these situations, but it seems they are not resolving issues or refunding affected customers. As a senior unable to shop in stores due to the pandemic, I wanted to purchase a gift for my grandson. It's troubling that PayPal is not addressing these fraudulent activities. Thank you for any assistance you can provide.

I am extremely disappointed with your service. I have been waiting for a month to access my funds totaling $[redacted], with only $[redacted] released to my PayPal account. After linking my card, I was informed that I would receive the funds within two days, but it has been two weeks and I am still unable to use the money. Despite calling numerous times daily, I have been unable to reach anyone for assistance. As a result of this frustrating experience, I have decided to remove PayPal from my website and will not be using your services again.

On Sunday evening, I sold a vehicle to Michael Williams and his girlfriend Gypsy Handley for $4,[redacted] through PayPal. Mr. Williams had trouble locating my PayPal account to make the payment, which led to frustration. Following Gypsy's suggestion, Mr. Williams transferred the funds to her account, and she then sent the money to me since she had my PayPal address saved. After receiving the payment, I sent $[redacted] to my former girlfriend, Brandy Jones, who had given me the money to prepare the car for sale. However, shortly after this transaction, my account got locked. Although I can still log in, I cannot link a bank account or send money to friends. Customer support informed me that my account was locked due to irregularities, and it may take up to 72 hours to reset. I am puzzled by the technical support's inability to resolve this issue promptly. I paid extra for instant access to my funds, but I have not received it. I seek clarity on when I can regain full access to my account. Thank you.

I created a PayPal account and my account got limited. I’ve uploaded my driver's license and recently submitted my social security number and other government documents for verification. It's been three days since I uploaded the information. I urgently need access to the funds in my account for essential expenses like bills and gas. Please review the proof of my social security number that I submitted promptly to resolve the account limitation. Could you contact me at [redacted] for quicker communication? I also attempted to link my bank account for identity verification, but it's not working. My bank confirmed that I can link it with PayPal. Please assist me in resolving this issue on your end. A phone call would be much more efficient in addressing these matters.

I recently ordered a package, and unfortunately, it was delivered to the incorrect address. UPS confirmed this error today. After filing a dispute, your company sided with the seller despite evidence showing the package was misdelivered. Disappointed by this decision, I have escalated the issue with my credit card company. It is essential that the correct shipping details are verified, rather than solely relying on the seller's information. I am currently feeling quite dissatisfied with the situation.

I'm new to PayPal. The seller asked me to select "family and friends" to avoid extra charges. I did as requested, but after completing the payment, the seller claimed not to have received it and asked me to resend. Suspicious, I mentioned contacting PayPal, and suddenly the payment was acknowledged. The seller is now unresponsive. I request a refund for this transaction, which was a Christmas gift to myself. It's unfortunate this happened during the holiday season. Please assist. Email me at [redacted] or contact me at [redacted].

My card shows an error message stating "invalid card number". I have ensured that all information is correct, registered, and activated the card, yet I am unable to access the debit services to make purchases on Wish online. I need assistance with resolving this issue. The cardholder's name is Kimberly Traywick. I recently updated my phone number and address today. The card number is 5[redacted] 7[redacted], with an expiration date of 04/23 and a 3-digit code of [redacted]. Despite loading money onto the card last night, I am still unable to make payments on Wish using my PayPal card.

I recently received an email to my [redacted] account informing me of a limited account due to an unauthorized person making purchases through my PayPal account. The email requested extensive personal information, including my social security number, mother's maiden name, date of birth, name, address, and phone number. However, it seemed suspicious, so I did not provide the information. The payment was supposedly made to Great White Shark Technology, Ltd through PayPal with a transaction ID of 19K94575SF079205Y. The payment details included a purchase for a Hot Sale Automatic-Smart bread machine to be shipped to Allen K. at [redacted] Burbank Drive, Ann Arbor, MI [redacted]. I want to report this as a potential scam and request that my email and information be removed from any associated accounts. Thank you.

I have discovered two unauthorized charges totaling nearly $90 on my bank account over the past two months. Upon reviewing my bank statement, it is evident that PayPal is the source of these transactions, deducting money without my consent. Despite providing PayPal with the necessary information and images they requested, I have not received any updates after waiting for 10 days. The total amount of $90 is a significant concern, especially considering I have not utilized any PayPal services since before the end of October. The lack of explanation for the two separate charges of $57 and $27 is troubling. I urgently need assistance as I have been unable to reach a representative over the phone, and the holiday season makes this financial issue even more pressing. Your prompt attention to this matter is greatly appreciated.