Account name: Harvest Heralds, Inc. with funds transferred to Wells Fargo Bank.*Our acc...

GetHuman5309383's Account Access issue with PayPal from September 2020

Help with my PayPal issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5309383's own words
Account name: Harvest Heralds, Inc. with funds transferred to Wells Fargo Bank.*Our accountant who was with us for years recently had to quit. Her email was USA*****@***.com. She wouldn't leave the email with our company, even though it was a company email, and wouldn't give us the password for it. I am the new accountant and she told us she had set up paypal so I could get in and transfer the funds to our bank, using an email, which was common to the company. This worked until about July, and then I was no longer able to get into the account. Since I can't reach you by phone, this is a last resort. Our clients are unhappy with us, because we aren't giving them credit for their donations, but I can't even pick up the information as to who has donated or the amount, and have been unable to transfer. PLEASE HELP ME. VELMA MARTI HARVEY. .*****@***.com.

GetHuman5309383 did not yet indicate what PayPal should do to make this right.

How GetHuman5309383 fixed the problem
The problem is you have to get access to the account, and I had no access. The verify by phone numbers still went to the old accountant, so I couldn't verify myself. I couldn't send an email until I found access. That is still a BIG problelm.
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This email address isn't valid

PayPal

You've asked for proof of identity for our company, Harvest Heralds, but you didn't tell me where to send it. Please,is there an email address? I don't want it just "sitting" out there in space. Thank you.
Account Access issue
Reported by GetHuman5309383
Sep 28th, 2020 - 2 years ago
Fixed
GetHuman5309383 shared how to fix
Seen by 32 customers so far
Similar issue to 37055 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman5309383 started working on this issue
Sep 28th, 2020 6:46pm
GetHuman5309383 confirmed the issue is fixed. Hooray!
Sep 30th, 2020 4:35pm